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SalaryKelly Group are looking for the very best talent and are looking for a Reception Team Administrator to join us on our Virgin Media contract. The role is to support the field and back office support team in providing the following in an efficient, well organised and timely manner:
In your role you will be responsible for:
- Receive incoming work from VM
- Complete high level check of packs
- Manage Force Queues and Referrals
- Load rates to database
- Send work to validation team
- Daily and Weekly reports on jobs received
- Liaise with crews, site managers and Virgin Media.
- Telephone and system support
- Client liaison
- Key performance measure reporting
- Liaise with staff in other departments and with external contacts
- Respond to telephone and email enquiries
- Able to deal with customer complaints
- Able to provide solutions to problems
- Accessing databases to obtain information for the department
- Produce and maintain excel spreadsheets when required
- Ability to multi task in a fast paced environment
Essential Knowledge:
- Proficient use and knowledge of software such as MS Word, Excel, Outlook and Power Point
- Recognised academic training.
- Working knowledge of pc systems & client liaison protocols and customer liaison
- Experience in Telecoms (BT, Virgin Media, Vodafone etc), Engineering or call centre
Essential Skills and Attitudes:
- Excellent communication skills
- Complaint handling experience
- Due diligent with an eye for detail
- Able to organise and prioritise work/tasks
- Be able to work and compile data and reports
- Ability to work with minimum supervision
- Ability to work within a team
- Able to balance competing priorities and meet personal targets within a fluctuating & demanding workload.
- Attention to detail
- Flexibility with working hours
- Strong analytical skills
What’s on offer for successful candidates?
- Competitive PAYE Salary
- 20 days’ holiday plus statutory bank holidays
- Company Pension scheme
- Cycle to work scheme
- Excellent career progression opportunities
About the Kelly Group:
Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 35 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally.
Working across several industries including telecommunications, rail, metro, highways and fleet, Kelly Group operate nationally with 40+ operational centres and deliver a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group deliver a ‘one-stop solution’ to meet the needs of our clients and delight their customers.
The Kelly Group is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.
As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles and tools they need to deliver excellence. With a workforce of circa 3500, 40+ national operational centres, 4 training hubs and a fleet of over 2500 vehicles, Kelly Group are committed to developing an excellent team, a fair culture and a safe working environment.
