Reception Team Leader

Job summary

The Reception Team Leader will provide a high, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others.

The Team leader will act as first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis.

It is paramount in this role to have the highest standard of customer care and empathy so that you can provide efficient and courteous service to our patients and partners.

You must have strong leadership skills to lead the team on a day to day basis in the provision of service to patients.

Main duties of the job

• Maintain a reception diary of staff annual leave or absence
• Deal with patients who fail to attend appointments (DNA) by implementing practice policy
• Weekly check of blood stock order as required
• Opening up in the morning ensuring practice is ready for the day
• Carry out Choose and book referrals for patients as necessary in a timely manner
• Action any tasks generated by EMIS and Docman
• Running reports required to support patients QoF reviews
• Conduct regular checks on doctors bad, oxygen, defibrillator and emergency medication to ensure up to date and stock levels
• Ensure patients leaving the practice are adequately deducted from the clinical system
• Support the Practice Manager with vaccines stock control
• Health visitors list for under 5
• Carry out fridge daily temperature checks using manually and electronic method weekly
• Deal with patients that might have issues with the service on a day to day basis and discuss with Practice Manager if further action is required
• Ensure patient prescription request are actioned within the 48 time frame as per policy
• Immunisation recording
• Carry out regular checks of reception areas are tidy and clean at the end of the day
• Keep up to date with practice email and act accordingly with incoming flow
• Ensure Scanning and Docman levels daily and
• Dealing with patients calls and manage incoming call levels to ensure lowest waiting times
• Monitoring practice uptake and booking clinics
• Sending patients text messages using CQRX system
• Any other administrative and clerical duty

About us

Hockley Medical Practice is located in the Jewelry Quarter in Birmingham. We have a sister practice in Handsworth and work closely to deliver service to our patients. We employ a number of clinical staff to provide care to our patients, doctors, clinical pharmacist, nurse practitioners, practice nurse, health care assistant and other clinicians