Reception Team Leader

Salary: Up to £28,000 per annum

Wehave a fantastic opportunity for a Reception Team Leader at Heythrop ParkResort. The reception area is afundamental part of our guests’ experience when staying at Warner. As a ReceptionTeam Leader leading one great team, you will play an integral part in providinga perfect customer journey for our guests.

Set within magnificent grounds, HeythropPark Resort is part of the Warner Hotels Group. This beautiful 311-bedroomhotel with 2 entertainment venues, purpose built Spa and Leisure facilities,and 3 restaurants is set in over 440 acres of parkland in the Cotswolds.

What will I be doing?

• Working closely with the Head ofFacilities and Reception Team Leaders you will be in part responsible for thesmooth running of the Reception team.
• You will direct, lead and coach theteam’s activities within Reception to ensure all areas of responsibilities arecovered. 
• By leading and working with a largediverse and multiskilled team, you will ensure all our guests receive aseamless customer journey from the moment they arrive.
  

What are we looking for?

• A resolution focused leader with the confidence to deal with guest concerns, showing empathy and understanding continually looking to improvise with opportunities our guests provide
• The capacity to multi task in a guest facing environment, for example preparing for guest arrivals whilst monitoring areas for improvement.
• Ability to effectively lead, motivate and engage your team, even in times of high demand.
• Able to manage multiple priorities and adapt quickly to changing requirements
• Willingness to challenge if standards aren’t meeting required levels
• Be able to make decisions confidently
• Capable of monitoring guest insights, using feedback to drive a culture of improvement
• Ability to coach and develop team to improve performance
• Able to create a rewarding environment that encourages high team engagement

What skills do I need?

• Experience of leading a large team in a customer facing environment
• Have the ability to create an environment where the team are able to grow and develop 
• Effective communicator with the ability to clearly articulate ideas

Thebenefits of working with us

• A fantastic opportunity for career developmentthrough externally recognised qualifications in addition to in-housetraining and development (Degrees and Apprenticeship level)
• 20% discount for you, family &friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays(includingfurther discounted breaks within Warner for you, your family, and friendsto use)
• Potential live in available
• Free use of gym and leisure facilities
• Free or 60% discounted food onsite
• Access to fantastic discounts and offerswith many national brands and retailers
• Access to use the company’s corporatebox at the O2 for Music, Comedy, Sport, and Entertainment events

We are part of Bourne Leisure Ltd, as a business weare committed to creating an Inclusive and Diverse culture. We are drivingInclusion and Diversity across every strand of our business to ensure everyteam member feels included and part of something.  If yourequire any further support or wish to enquire via email then you can contactthe hotel direct on the email below: