AddressDoubleTree by Hilton St. Anne’s Manor, Wokingham RG40 1ST
Doubletree by Hilton St. Anne’s Manor is set in the heart of 25 acres of landscaped gardens and woodland, on the edge of the historic market town of Wokingham and within easy reach of the commuter towns of Bracknell and Reading.
We are looking for team members with a true passion for hospitality to join us on our exciting new journey to further enhance our guest experience.
What You Will Receive From Us:
- Competitive Salary plus Service Charge
- Discounted stays, and food and beverage offerings throughout the Michel’s & Taylor and Hilton Worldwide estates
- Free membership of our Manor Health Club (worth £540 per year)
- Complementary meals on shift
- Complimentary parking
- Discounted team member transport when public transport is not available
- A friendly customer focused team atmosphere
- A team member referral scheme where you can earn up to £120 per person you refer to join our team
- 28 days holiday including bank holiday increasing yearly up to a max of 33 days.
- Team member celebration events throughout the year
- Training and Development with exciting opportunities to further your career
- Uniform provision
What We Want From You:
Flexible team focused individuals who enjoy interacting with others, guests and colleagues whilst providing excellent levels of service.
You’ll be a good communicator, methodical in your work practices and have high expectations of yourself and others. You’ll demonstrate your passion by taking pride in your work,
The Role:
As a Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
· Achieve positive outcomes from Guest queries in a timely and efficient manner
· Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
· Ensure that both the Front Office Manager and the team are kept fully aware of any relevant feedback from guests and, or, other departments
· Demonstrate a high level of customer service at all times
· Attend appropriate training courses, when required.
· Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
· Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
· Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
· Comply with hotel security, fire regulations and all health and safety legislation
· Act in accordance with policies and procedures when working with front of house equipment and property management systems
· Follow company brand standards
Job Types: Full-time, Permanent
Salary: £10.25-£10.75 per hour
Benefits:
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location: In person
Reference ID: FOR/02
