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SalaryJob Description Job Title Receptionist/administrator Grade Band 3 Job Summary: To provide a professional and efficient reception service to the Directorate, ensuring that all patients and visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust Policy on Data Quality. To provide a professional, comprehensive, and effective administration support service to the administration, nursing and the wider medical teams. Receptionist Responsibilities To greet patients at reception in a helpful, polite and efficient manner. Check all demographics details for patients in arrival, updating these appropriately whilst adhering to the Trust Policies for data protection and patient confidentiality. Register patients attendance on EPR in real-time. Deal with enquiries in a sympathetic and professional manner using tact and diplomacy when dealing with anxious patients and relatives. To ensure that special requests for additional support in clinics such as interpreters or sign language services are dealt with timeously. To ensure that all clinic lists are available, up to date and accurate, recording all late bookings, cancellations and DNAs appropriately. To ensure patients are checked in and out of clinic in real-time where possible. To arrange return transport or book patients ready to allow for patients to be collected in a timely manner. Communicate with clinic staff regarding patients that are on transport. To make sure the relevant reception areas within the Department are kept tidy and in good repair, with any defects being reported to the line manager. To be able to prioritise your workload and work with minimal supervision. To undertake further training as and when required. Use the Electronic Patient Record (EPR) system to locate and track patients records when requested to do so by members of the administrative or clinical team. Ensure all entries made are accurate and current. Comply with the requirements of the Data Protection Act, Access to Health Records Act and legislation issued in relation to confidential data. Communicate with patients, carers, clinical and non-clinical staff in a confident and polite manner, whilst maintaining patient confidentiality.
