Receptionist/Telephonist

Scan, photocopy and shred service user documents as required. Work with and assist the Admin/Building Manager/Team Co-ordinators in the reporting of maintenance defects and liaising with the Estates Department as appropriate. Collection and distribution of internal and external mail and the franking of outgoing mail ready for collection. Take responsibility for monitoring adequate stock levels of stationery etc. Arrange staff appointments and/or meetings, including room booking and other associated requests. Respond appropriately to verbal complaints and refer any unresolved issues to Senior Admin staff or Management Team as necessary. Use appropriate methods to communicate effectively within a team i.e. email, attending meetings. Assist the Team Co-coordinator and Admin Manager with the induction of any new or temporary Receptionist/Telephonist staff. Provide cover for other admin staff within the team as directed by TeamCo-ordinators/Admin Manager. Provide cross cover for colleagues within the building and across the wider service as required. Be able to work between sites where required to help support the running of the service. Work confidentially at all times maintaining the integrity and security of servicer users clinical records and ensuring electronic housekeeping rules are adhered to on all systems to maintain an efficient system for all users. To undertake any other duties as may reasonably be delegated within the grade and function of the post. The post holder will be expected to support and adhere to general building protocols in relation to health, safety and security. The post holder should be comfortable in the use of computer technology, have basic keyboard skills and have the ability to use email. Awareness of the Trusts procedures in relation to the office environment e.g. Health and Safety.