Recoveries Collector

Recoveries OfficerLeatherhead, Surrey (Hybrid model)

- Competitive salary of up to GBP30,000, depending on experience- A workplace pension scheme- Hybrid working, with very occasional collaborative days in our Leatherhead headquarters- 25 days' annual leave with options to purchase and sell holiday (excluding Bank Holidays)- Support and investment in your personal development- 24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than GBP4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of , a Glassdoor rating of 4.4 and a Silver Sustainability medal.

The Role

This is an exciting time of growth for us, and we need a Recoveries Officer to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.

As a Recoveries Collector you will be responsible for the recovery of terminated agreements with a balance of less than GBP5,000. You will liaise with the customer/partner, outsourcing outstanding debt to a debt collection agency where applicable. You will also be responsible for maintaining and managing debt collection agency agreements and responding to related queries or actions.

You will also:

• Be responsible for the collection of terminated agreements which have been identified as having RP due on the policies.
• Responsible for working through on a day-to-day basis those agreements where customers have cancelled their Direct Debits and collecting overdue payments, whilst ensuring the DD is reinstated appropriately.
• Ensuring complaint forms are duly completed and sent to the appropriate department on completion
• Assisting with chase up calls/emails for the PMG product pre outsource to debt collection agency

Who are we looking for

If you're an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

To be considered as Recoveries Officer, you will need:

• Demonstrates the competencies for the role.
• Operated in a high volume, customer focused, result orientated environment with previous experience of Finance and/or Insurance.?
• Excellent communication skills (both written & verbal), be self-motivated, business aware, able to work under pressure and able to organise & prioritise own & team's workload without supervision.?
• Good knowledge of Microsoft Excel, Word and Outlook.

We are an equal opportunities employer; we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.

So, if role appeals to you and you're looking to join an industry-leading organisation, please apply using the button shown.