Recruitment Manager

Are you a proven Recruitment Manager from within volume retail or hospitality?

Do you have demonstrable experience of commercially focused internal recruitment, developing and implementing recruitment plans and improvement to process?

Can you effectively manage a team, drive performance, and deliver against targets within a fast-paced environment?

If so, the Recruitment Manageropportunity here at Harding+ could be your next challenge!

About the role:

The Recruitment Manager reports to Head of HR Operations (Shipboard), leading a team to deliver our recruitment plan for our shipboard volume roles.  You will do this through shaping our talent identification and recruitment processes to deliver great crew for our onboard teams.  The role is key to ensuring Harding+ attract, assess, and ultimately select the right talent to support our business objective and purpose to ‘make every cruise better’.

This truly is a unique and exciting opportunity!  Working in a fast-paced and dynamic environment, you will be instrumental in attracting talented retail professionals from around the globe!

The role is based in Avonmouth on a hybrid working basis – 2/3 days per week.

What you will be doing:

• Overall responsibility for the end-to-end recruitment process for all volume roles on board, including Managers, Specialists (Watches, Fine Jewellery, Beauty, Liquor), and Sales Associates
• Create plans to meet current, upcoming, and future onboard recruitment needs, working in close partnership with HR BP’s, Scheduling & Onboarding Manager and Retail Operations
• Develop and refine our ‘go to market’ recruitment channel plan to meet the agreed requirements
• Lead the Volume Recruitment team of internal recruiters, setting goals and objectives
• Drive team performance through regular 1-2-1’s, coaching, feedback, goal setting, and recognition
• Manage performance effectively by identifying talent and supporting team development
• Manage relationships with external recruitment agents globally
• Manage and optimise the Applicant Tracking System (ATS) ensuring highest levels of data quality
• Oversee the volume recruitment budget, ensuring costs are managed in line with expectations
• Improve the time to hire, cost per hire, candidate experience, and quality of hire into the business
• Develop and promote our Harding+ ‘employer brand’ proposition

About you:

• Experience in managing and recruiting into high volume retail, hospitality, or similar sectors
• Substantial experience in commercially focused internal recruitment operations
• Development and implementation of recruitment approaches and plans
• Demonstrable experience of driving and implementing improvements to recruitment processes
• Line management experience – sets and drives excellent people performance
• Highly proactive initiative-taker – thrives on setting an agreed course, and driving through to completion at pace
• Structured planning, organisation, and time management skills
• Resilient, calm under pressure, and emotionally intelligent
• Ability to work in a fast-paced and collaborative environment
• Must have an existing right of eligibility to work in the UK

Key Attributes – trust, collaboration, respect, passion, drive, resilience

About us:

Harding+ is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to ‘make every cruise better’.  We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022 and 2023… the first Cruise Retailer to win consecutively!

Harding+ is an equal opportunities employer.  We believe passionately that employing a diverse workforce is central to our success.  We make recruiting decisions based on your experience and skills.  We value your passion to discover, invent, simplify, and build.  Protecting your privacy and the security of your data is a longstanding top priority for Harding+.