Do you want to make a difference to the lives of refugees, asylum seekers and vulnerable migrants? You could help them to draw on their own strengths to cope with crisis and to rebuild their lives. The British Red Cross is a volunteer led organisation and the UK’s largest independent provider of services and support for refugees and people seeking asylum. Our
Young Refugee Casework Volunteers work with vulnerable
Young Refugees who are children and young people aged 16 - 25 seeking safety in the UK. As a
Young Refugee Caseworker Volunteer you will work one to one with vulnerable children and young people who need support to help ensure a child or young person’s voice is heard, helping them to understand what they are entitled to and developing their skills to cope with their situation and find a way forward. We would like you to: - Volunteer 1 day per week (daytime hours, flexible, Monday to Friday, between 9am to 5pm). - Be able to commit to volunteering for a minimum of 12 months. This role might be for you if: - You have experience working with vulnerable clients. - You have an understanding of supporting young people in a casework capacity. - You have experience of working with young people with complex needs. - You have an understanding of issues relating to
Young Refugees and asylum seekers. - You're able to work as part of a team within what can sometimes be a high-pressure environment. - You have excellent communication skills, preferably with experience in active listening or supporting others. We would be particularly interested to hear from you if you are (or have been) an asylum seeker or refugee. We’re sorry but at the moment we can’t always host 15 – 17 year olds, do get in touch and we can let you know what other suitable opportunities there may be near you. Diversity is something we celebrate. We want you to be able to bring your authentic self to the Red Cross and feel that you belong. We want to create an inclusive environment, and promote and spread the power of kindness. As part of creating an inclusive space we have an expenses policy that prioritises volunteers not being out of pocket for expenses linked to your role. If up front costs are difficult, you can speak to your volunteering manager about this to find alternatives. We want volunteering to be accessible to everyone. **Health and Safety Statement** We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment and will also have a conversation with you to discuss and identify any adjustments you may need. If you have any questions before applying, please contact us at [volunteerrecruitment@redcross.org.uk](url)
Why we want you: We are looking for empathetic and professional
Casework Volunteers to help vulnerable children and young people access the vital services and opportunities they need. You will enjoy being part of a supportive team, working to a high level of accuracy and attention to detail and dealing with complex and personal information. Due to the intensity and complexity of parts of our services, it is essential that our
Casework Volunteers work to the highest standards so that we can provide a safe, high quality and effective service
Tasks: Giving one to one support to Young Refugees and accompanying them to appointments
Leading sensitive and comprehensive conversations to assess people’s needs
Agreeing a plan of action to help people access their rights and entitlements
Use your Red Cross training to give emotional support to children and young people
Maintaining client databases
Referring people to other support services e.g. mental health and loneliness support
Working effectively with interpreters and the project team, as well as people from the Home Office and other charities
Identifying and responding to appropriately to safeguarding and protection issues
Skills: A strong communicator and empathetic about the situation and needs of young people and Young Refugees
Able to volunteer in a multicultural environment
Emotionally resilient as you may need to deal with challenging or difficult situations
Previous experience of face to face client work or casework would be helpful
Speak English; knowledge of another language would be helpful (particularly one used in the current local refugee population)
Keep the people we support at the heart of what you do
Willing to complete a criminal record check
Benefits: Meet new people and be part of a supportive and inclusive team
A great opportunity to develop your existing skills and gain new ones
All training and induction for the role (there is no charge for training)
Reasonable pre-agreed travel expenses for the role
An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a difference to people’s lives
Opportunities to attend other training and workshops as agreed with your line manager
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