Regional Account Manager

Role Purpose
To oversee and manage the day to day activities of the contract, including personnel, operation and maintenance of all services lines delivered by our client. You will support the growth of the contract, project pipeline, and the financial plans for revenue and profit delivery.
Key Responsibilities
* This role will be looking after multiple sites from Manchester to Bristol
* Management of the Engineering team including compliance with our clients disciplinary processes and procedures.
* To direct, instruct and manage all staff under their control as well as SSP’s ensuring compliance with working practices.
* To complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client.
* Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported to both the client and the contracts Senior Management.
* Liaise and keep informed both the client and the Area General Manager on all aspects of contract problems (defects & deficiencies).
* Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.
* Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
* Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
* Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
* Experience in Facilities Management industry.
* Strong communication skills. Ability to lead, motivate and direct a team of technicians/operatives.
* Possess an understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training would be desirable.
* Strong organisational and communication skills with the ability to prioritise workloads.
* Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints