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Form of work
SalaryRole: Casework Services Coordinator – Ireland
Location: Homebased with occasional travel as per organisational needs
Contract Type: Permanent
Hours: Full Time 35hrs per week between Monday to Friday 9am-5pm
Salary: £23,356 per annum
Do you have experience in advisory, information, advocacy or guidance role supporting local communities?
Are you looking to take your career to the next level with one of the country’s largest charity?
We want to hear from you!
We have an exciting opportunity for a Casework Services Coordinator to be part of our Ireland Team ensuring that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way which provides a person-centred solution, based on immediate presenting needs and circumstances.
This is an exciting time to join our established team at a time when the RBL are focussing on making the beneficiaries journey the best it possibly can be.
As aCasework Services Coordinator you will provide excellent customer service at every opportunity ensuring our team are supported with administrative tasks to deliver an extraordinary and unique service to our beneficiaries when they need us.
You will work closely with Case Officers and the Casework Services Manager to meet the immediate needs of beneficiaries referred to the Ireland Team.
On day-to-day basis you will be responsible for providing administrative support to the casework of the Team, with direct contact with beneficiaries to ensure verification of service is obtained. This will include gathering, collating, and preparing required documentation from a beneficiary for grant giving and ensuring compliance with the organisations grants policy. You will also make appointments, external referrals, maintain diary management, which could include contact by telephone, emails, letters.
The role is primarily homebased with occasionalrequirement to travel acrossIreland depending on beneficiaries’ needs, training and meeting purposes.
Driving licence and ability to travel able to travel throughout Ireland is essential for this role.
For more detailed information about the role, please see Vacancy Information Pack attached to our direct advert.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.
