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Form of work
SalaryJob Title: RDC Manager
Reports To: Regional Operations Manager
Purpose of Job: To maximise RDC sales and profitability through creating and maintaining long-lasting B2B relationships, delivering excellent customer service and ensuring the safe and efficient running of the RDC operation
Key responsibilities and duties - daily tasks will include, but not be limited to:
- Business development
- Take action to ensure local market knowledge and wider commercial information is kept up-to-date and communicated to relevant staff.
- Communicate range developments and RDC performance to support sales effort.
- Take responsibility for the profit and loss performance of the RDC, including the management of costs and business development to achieve delivery of profit.
- Customer service management
- Review and improve delivery service to aid business development.
- Resolve customer queries and issues.
- Process customer returns and warranties effectively and efficiently, in line with company procedures.
- Asset management
- Manage warehouse layout to maximise operational efficiency.
- Manage and monitor stock movements, carry out the required number of stock checks annually, make sure stock systems are maintained and updated.
- Make sure all:
- aspects of RDC activities comply with company procedures and policies;
- necessary actions are taken in response to audit findings within agreed parameters; and
- RDC staff understand how they can influence costs and contribute to RDC profitability.
- Make sure procedures are followed and reviewed in respect of security of stock and premises (including out-of-hours alarm calls).
- Plan, monitor and adjust overall staffing levels to maintain operational efficiency.
- Use management information to identify opportunities to reduce costs/waste and improve operational efficiency.
- Credit management and banking.
- People management
- Lead on the recruitment and selection of new members of staff.
- Oversee the induction of new members of staff.
- Manage the performance of direct line reports by agreeing expectations (standards, measures etc.) and providing on-going feedback.
- Identify staff development needs and put plans in place to meet them, including providing coaching and on-the-job training where appropriate.
- Make sure driver training is organised (accident prevention).
- Deal with staff issues promptly (e.g. under-performance, misconduct, absence) and in line with relevant FPS policies, liaising with HR Advisor as necessary.
- Lead on disciplinary/grievance/recruitment/post-accident investigations and interviews as required.
- Submit weekly absence and overtime calculations to payroll dept.
- Communication
- Respond to regional management requests in line with specified deadlines.
- Attend regional and RDC review meetings with regional management.
- Escalate all RDC operational and sales issues promptly to relevant regional manager.
- Carry out regular communication with all field sales staff, holding two-way update on customer developments and issues.
- Communicate performance and change information to branch staff on an on-going basis.
- Health and safety - make sure:
- all RDC equipment is recorded accurately and checked regularly;
- weekly RDC H & S inspections are carried out and remedial action taken accordingly;
- accidents and incidents are recorded in line with procedure;
- random vehicle safety checks are carried out;
- delivery vehicles and warehouse equipment is maintained and serviced in line with agreed frequency
- RDC staff, contractors and visitors comply with H & S legislation, encouraging and developing a positive approach to Health and Safety at all levels.
Special requirements:
- Flexible working pattern to ensure efficient/effective trading.
- Occasional out-of-hours travel requirements.
- Occasional overnight accommodation.
- May be required to drive Non-HGV delivery vehicle on occasion
- Job may involve lifting/carrying/handling goods on occasion - maximum weight 25 kg
- Any other reasonable task as required.
