Regional Housing Manager

Regional Housing Manager (Later Living)

Rochester - with travel throughout Kent

Up to £33,500 plus paid business mileage

Hyde is looking to recruit a Regional Housing Manager.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Regional Housing Manager at Hyde, you will be working within the Later Living Housing team, leading a team of regionally based Housing Scheme Officers to provide a customer focused and enhanced housing management service to residents living in our Later Living schemes.

Responsibilities

• Oversee the service delivery of the Housing Scheme Officers.
• Monitoring individual performance through regular 1:1 supervision.
• Coaching team members to achieve performance objectives and high standards of customer service.
• Undertake regular quality checks to verify that Housing Scheme Officers are compliant with their objectives.
• Support the team with tenancy, lettings and ASB matters, supporting the referral process to specialist team staff.
• Lead on customer communication and consultation exercises on local services to identify and implement opportunities for service improvements.
• Ensure that all schemes are well maintained and provide an excellent environment for residents to maintain their independence and live as good a life as possible.

Skills and Experience

• Full UK driving licence and access to your own vehicle.
• Experience in housing management with a focus on later living, supported housing schemes or related fields.
• Strong organisational skills to effectively coordinate and oversee multiple housing schemes.
• Good interpersonal, communication and management skills.
• Skilled in data analysis and reporting.

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package.
• Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.