Regional Manager

Cloud Recruit has partnered with one of the largest, national not-for-profit providers of care and support services. Do you have proven leadership skills, a strong work ethic and a passion for quality? We are seeking a Regional Manager with the expertise, commitment and values to make a real and positive difference to the lives of older people with care and support needs.

We need a well-organised, professional and proactive Regional Manager to lead and manage the delivery of high quality care and support to people living in Extra Care services. You will be dedicated to the delivery of person-centred services which enable people to enjoy a great quality of life. You will be professional and accountable with excellent verbal and written communication skills. You will have the experience and credibility to be able to provide direction, guidance and support to our three newly acquired services based in Harrow and Brent. Your first six months should be mostly dedicated to supporting the Registered Managers based at these new services and then you will support other services in the London and surrounding areas after this period.

You will have experience and skills in contract management, quality assurance and performance management. You will be able to develop and sustain positive and trusting relationships with local authority commissioners, partner housing providers, professionals and other agencies. You will demonstrate a commitment to re-enablement principles and be able to lead staff to provide care and support which promotes dignity, wellbeing and independence. You will foster a warm and inclusive atmosphere in services and must promote a responsive, person-centred culture and excellent customer care. Your busy, varied and responsible role will involve:

• Contract management and compliance
• All aspects of quality assurance and monitoring
• Driving service improvements
• Ensuring provision of varied and vibrant activities at all services
• Producing reports and collating data against KPIs
• Performance management of the Registered Managers/Senior Team
• Recruitment and selection of Staff
• Disciplinary and grievance management
• Investigation and follow up of concerns, complaints and suggestions
• Assessment and allocation of new service users
• Partnership working

In order to undertake this responsible role you will need to have a relevant health or social care qualification and have at least 4 years supervisory/management experience in health or social care services involving the care and support of older people and adults with a range of support needs. A knowledge and understanding of dementia and common health related needs will be very helpful. In return we will support you with your on-going professional development, including practitioner and management training.

The successful applicant will be initially based in Harrow/Brent and in time proceed to offer their insight and management to other services in London, Essex and surrounding areas.

Hours: Based nominally on 37.5 hours per week, to be worked flexibly, including evenings and weekends, according to the needs of the service and service users.

Salary: Up to £65,000 per annum, depending on experience, current salary and qualifications.