Regional Operations Manager

Regional Operations Manager

Contract: Professional & Technology Services

Location: Lanarkshire

Hours of work: 45

Contract Type: Permanent

In this position as Regional Operations Manager, you will play a crucial role in overseeing facilities operations and services across multiple sites, including corporate offices and technical locations.

Job Description

Your responsibilities will include being accountable for the operational delivery of FM services and ensuring a seamless experience for visitors, contractors, and employees.

You will be at the forefront of delivering low-level compliance activities, ranging from flushing and EML flick tests to water temperature testing, fire alarm system tests, and shower head cleaning.

Collaboration will be a key aspect of your role, as you work closely with other core functions within security, technical, and corporate teams.

Your goal will be to ensure that the sites under your purview are maintained to the highest standard, creating consistent and appropriate service experiences aligned with the evolving needs of the business.

If you are ready to take on a leadership role and contribute to the success of facilities operations across a diverse region, we invite you to apply for the position of Regional Operations Manager.

Join us in ensuring that our sites deliver exceptional service experiences while maintaining the highest standards of compliance and operational efficiency.

Key Responsibilities

• Own the operational space within the clients’ corporate offices and technical locations to ensure the experience offered is suitable, sustainable, secure and safe for all audiences that interact with the workplace.
• Identify and create a sustainable work environment that engage employees and enables them with an environment that allows them to thrive.
• Deliver KPI’s in time with monthly reporting deadlines including building inspections, fire risk assessments, L8 assessments and Asbestos management plans.
• Deliver low level compliance activities in time with monthly reporting deadlines including emergency light flick tests, water temperature testing, fire alarm systems tests, flushing of little used outlets and shower head cleaning.
• Drive consistent and improved customer experience & service delivery through implementation of continuous improvement and best practice principles, and work with the client to ensure stakeholders are kept informed of plans and progress to their work environment.
• Liaise with local stakeholders and suppliers to drive consistent and improved employee experience and service delivery, bringing in best practice.

Professional and Personal Competencies/Qualifications

• Good working knowledge and experience of hard and soft service delivery
• IOSH, Facilities management, or other operational management qualification required
• Practical building maintenance experience is desirable, but equivalent demonstrable experience is required
• Strong customer focus and customer management experience is critical for portfolios including corporate office space
• Capability to overcome problems and implement effective solutions

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team on (phone number removed)