Regional Operations Manager

A Leading Distributor to the NI Technical Specialist Industry market has a new opportunity for a Regional Operations Manager to join the organisation in Northern Ireland.

The Regional Operations Manager is responsible for:

• The deliverables of customer contractual commitments for all Insites, whilst continuously building and maintaining a strong working relationships with its key stakeholders.
• Will focus on delivering customer service excellence and manage the sign-off of cost saving initiatives and maintain up to date customer KPI reports in line with contract and customer expectations.
• Possess detailed knowledge of customers business/functionality and work to drive efficiencies within the business.
• This important role will provide accountability and leadership for the end to end service delivery and contractual commitments, whilst delivering the financial benefits of strategic customer contracts.
• Maintaining positive and productive relationships is of paramount importance, as is the development of effective and proactive relationships with senior customer statekholders and contacts across procurement, engineering and maintenance functions.
• Strategic direction and leadership of relevant account portfolio to drive profitable growth that aligns to the corporate strategy

The successful Regional Operations Manager will have the following experience:

• Comfortable operating in a fast paced, high volume, highly commercial, matrix environment.
• Presence & gravitas to support the business internally and externally.
• Ability to review situations from a number of different perspectives.
• Dynamic, innovative and results-orientated.
• Commercial, numerate and financially literate.
• Structured and organised - with appropriate level to planning and detail, and ability to quickly drive to the root cause of problems and help generate solutions/recovery.
• Confident operating in both the detail of processes and in managing senior customer and supplier relationships.
• A passion to engage teams to deliver service excellence and business results.
• A drive to continuously look for improvement opportunities, and to make things work better.
• New business planning, development and implementation to demanding customer requirements.
• Extensive customer relationship management experience and a strong customer service ethos.
• Drive and determination to develop excellence throughout the provision of the services portfolio.
• A conscientious and disciplined attention to detail with the proven ability to drive and deliver profitable growth.
• Demonstrate knowledge and experience of 'profit engineering' contracts and services.
• An effective working style to ensure strong and collaborative relationships exist within other business functions
• Demonstrate excellent interpersonal and communication skills
• An individual who will gain credibility and win respect across the organisation.
• Process awareness and system skills. Full Clean Drivers Licence.
• Confidence with a drive to challenge and develop the performance to the next level.

For more information or to discuss in confidence, please contact Michelle Doran at CSR on Alternatively, to apply, click on the link below.

Crescent Specialist Recruitment (CSR) is an equal opportunities employer and we welcome applications from all sections of the community.

Crescent Specialist Recruitment (CSR) operates as both an Employment Agency and Employment Business on behalf of our clients.