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Form of work
SalaryWe are delighted to be working with our client, in the Midsomer Norton area, who have an opportunity for a Regional Service Manager to join their team on a permanent basis.
What will you be doing?
You will be joining a busy regional office – part of a wider network – leading a team to ensure a high standard of service is provided to customers for repair and maintenance works. Key responsibilities will include:
Undertaking responsibility for day-to-day operations of the South West region, ensuring financial and operational targets are met.
Leading, coaching and supporting both field and office staff. You will provide motivation and support to enable them to deliver a high standard of service to customers.
Building, growing and maintaining regional customer relationships, undertaking regular customer account review meetings and developing new opportunities within the region.
Managing Service Technicians to ensure budgetary targets are achieved.
Managing and improving data management and process system in conjunction with the IT team.
Working with contracts department to provide resolution for warranty and contractual queries.
What will you get?
Benefits include a company car, bonus scheme and employee assistance programme.
What do you need to have?
You will have previous experience in successfully managing teams in a customer facing environment.
You will be able to work to operational and financial KPIs, and possess a sound understanding of financial metrics such as operating costs, profits etc.
You will have a proven ability to motivate, coach and lead teams.
You will have experience of growing and maintaining customer relationships, as well as converting new sales opportunities.
You will be comfortable interpreting and analysing data, with the ability to problem solve and make recommendations to ensure continuous improvement.
A full UK driving licence with flexibility to working hours due to requirement to travel.
Other bits you need to know
Salary: up to £46,000 per annum (dependant on experience)
Hours: Core office hours are Monday to Friday, 8.30am to 5pm (with flexibility as needed)
Location: Midsomer Norton area
Our brief: Simple Recruitment are acting as an employment agency on behalf of our client, based in the Midsomer Norton area, who are seeking a Regional Service Manager to join their team on a permanent basis.
JO4367
