Address
Form of work
SalaryThe Registration and Celebratory Service strives to deliver the best possible service to customers registering their most significant life events with us: births, deaths, marriages, civil partnerships or gaining citizenship; as well as producing accurate legal records and certificates of those events.
To help us achieve our ambition of continuing to deliver an exceptionally high level of customer service, we need to fill 2 vacant posts of 22.5 hours/3 days each.
The Registration Support Officer is a front-line role vital to all our services: first point of contact for the majority of customers; providing clerical and administrative support to their team (and others) to ensure the smooth running of the office/service. Daily tasks include making appointments and booking ceremonies; searching of electronic records and production of copy certificates; dealing with a range of financial and procurement issues; helping customers and stakeholders on a wide range of issues face to face, by telephone or in writing; providing the highest standards of customer service at all times. There is also the requirement to be trained to register and conduct marriages and civil partnerships in the office, helping out as and when needed.
Skills and personal attributes you will need:
- The highest levels of accuracy and attention to detail
- A high standard of written and spoken English
- Confident communication skills with customers from all walks of life, including speaking to large groups
- A good level of numeracy
- Competence in the use of a range of IT systems
- Adherence to strict rules of confidentiality and working within the Data Protection Act
- Excellent organisational skills
- Strongly customer focussed
- Courteous, tactful, enthusiastic, and innovative
- A flexible worker within a small team
Previous applicants need not apply.
For further information please contact Mirek Rus on 0115 8041911.
Monster2
IND3
Tier 7a
Disabled applicants who meet the essential shortlisting requirements will be guaranteed an interview. A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.
Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation.
Therefore, the County Council encourages applications from all, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.
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