Regular and Digital Giving Officer

Overview

Regular and Digital Giving Officer

Location : Edgbaston, Birmingham, United Kingdom

Salary : £31,396 to £33,966 with potential progression once in post to £38,205

Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

Background

Our University has a proud history of philanthropy stretching back to its foundation in 1900. With a clear vision to change the lives of the people of Birmingham, Joseph Chamberlain raised the funds required to build the University from citizens and corporations based locally and around the globe. Since then philanthropy has continued to play an important role in shaping the University. There have been a number of fundraising campaigns, including a £1m urgent capital appeal after the Second World War and a £1.4m campaign to fund the Vale ‘student village’ in the 1960s. In 2015 we closed the Circles of Influence Campaign, raising £193 million, making it the largest HE fundraising campaign outside Oxbridge and London.

DARO exists to support our academic and student community by engaging, inspiring, and celebrating alumni, individuals, and charitable funders who give their money, time, and networks to support the University’s strategic priorities. The Office, which is comprised of five teams, is focused on fundraising and volunteering from alumni, organisations and individuals who are passionate about changing lives, through funding various research projects, supporting student bursaries, mentoring students, and providing internships, as well as providing a versatile programme of engagement opportunities for our global alumni community.

As an office, we are committed to sustainability and value green working practices. The environment is an integral part of our campaign and we encourage eco-friendly ways of working in order to have a positive impact on our campus and global surroundings.

Role Summary

The Regular & Digital Giving Officer role is your opportunity to be a part of a dynamic and innovative team and to take our programme to the next level. We are keen to explore ways to grow our programme via crowdfunding, giving days, and by developing a mid-level/leadership giving programme. Our Regular and Digital Giving Officer will play an important role in scoping, piloting, evaluating, and establishing these new strands of income generation.

Main Duties

The Regular and Digital Giving Officer will excel in the following areas:

• Responsibility for the setting up and day-to-day coordination of our annual Telethon campaign and associated student employees (call room supervisors, student callers) – from coordinating the recruitment of telephone campaign staff and delivering training days to assessing and tracking weekly campaign performance and managing follow-up letters and email communications to donors.
• Assist the Head of Regular Giving with the planning and delivery of Digital Fundraising campaigns, including Giving Days, Fundraising Emails as well as Digital Giving platforms. Develop and build engaging Fundraising pages on our website to maximise online donations.
• Provide bespoke guidance and advice for community fundraisers (alumni, staff and students), and administer our Just Giving page and any other digital fundraising platforms.
• Identify compelling donor case studies and create impactful digital content for social media and Digital Giving platforms.
• Work with the Head of Regular Giving, the Donor Experience Team, the Data Team and the Comms Team to develop and deploy stewardship programmes, including onboarding, retention and upgrade journeys for regular givers.
• Work closely with the Legacy and Endowment Manager, and the Philanthropy Team to identify match funding for calling and Digital campaigns.
• Undertake data analysis to understand campaign performance and donor behaviour and motivations to help grow the regular giving programme, and act on any trends or recommendations.
• Act as the first point of contact for incoming Regular Giving donor queries and use of DARO’s CRM system to keep records up to date including recording interactions with alumni and supporter, ensuring data is recorded to a high-quality standard and in line with relevant policies and regulations, and that all gifts are logged accurately and acknowledged/thanked in a timely manner.
• Ensure that all Regular Giving telephone and online fundraising campaigns are delivered on time, and within budget and that internal finance procedures are followed at all times. This will include working closely with the Gift Accounting Team.
• Understand the relevant charity, Freedom of Information, and Data Protection legislation making sure all fundraising campaigns are GDPR compliant.
• Create informative and supportive external professional relationships within the HE (regular Giving) sector and the wider charity sector to gain information and intelligence to keep abreast of the latest developments in the sector.
• Promote equality and value diversity, acting as a role model fostering an inclusive working culture and creating a motivating environment with ongoing coaching, and support, particularly for telephone campaign staff and their graduate employability skills.
• Support the University’s sustainability agenda through resource efficient working.

Required Knowledge, Skills, Qualifications, Experience

• Educated to degree level or equivalent experience.
• Experience of working in fundraising for Higher Education (HE) or the charity sector, preferably in Regular Giving or Individual Giving.
• Knowledge of coaching and leading others, preferably students telephone fundraisers through work assignments, ongoing developmental discussions, and constructive feedback.
• Strong interpersonal skills and the ability to interact effectively with a wide range of audiences including senior colleagues, donors, alumni, academics, students, and external organisations.
• Ability to work collaboratively and effectively with other members of DARO and the wider University with the desire to support colleagues in the achievement of their individual and the collective goals
• Strong communication skills including the ability to prepare and present information and reports for a range of audiences.
• Proven analytical skills with experience of working with databases and analysis of large data sets – knowledge of Blackbaud CRM is desirable.
• Demonstrably high level of organisation skills and strong attention to detail with experience in coordinating and prioritising multiple projects and the ability to work under pressure.
• Good all-round IT skills including competence with all aspects of MS Office (especially Excel), email, the internet and virtual meeting platforms.
• Familiarity with managing different digital fundraising platforms.
• Knowledge of the Direct Debit process is desirable.
• Awareness of the relevant charity, Freedom of Information, GDPR and Data Protection legislation.
• The flexibility to work unsociable hours (evenings and weekends) when required.
• Knowledge of the protected characteristics of the Equality Act 2010, and how to actively ensure in day-to- day activity in own area that those with protected characteristics are treated equally and fairly.

Informal enquiries to Angeles Garcia, email: m.a.garciarodriguez@bham.ac.uk

View our staff values and behaviours here

We believe there is no such thing as a ‘typical’ member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone on our website.