Regulatory Caseworker x 5

Regulatory Caseworker x 5
Birmingham, West Midlands (with hybrid working)
We are looking for 5 x Regulatory caseworkers to join our team based in Birmingham.
The Benefits:
- Salary of circa £29,952
- Civil service pension, with an employer contribution rate of 27% 
- Flexible working
- Hybrid working, specific guidelines are to be agreed with line manager
- 26 days’ holiday, rising to 29 days after two years’ service, with the option to buy up to five days extra annual leave
Your Role:
You will be working in the busy, dynamic, and welcoming Licensing department as part of a team of Regulatory Caseworkers. The team is responsible for assessing licences against the requirements of holding a GB licence and works to raise standards and ensure consumers are protected from gambling harm. You will be responsible for managing operator accounts and building relationships with those operators. You will assess licence applications, analysing a wide range of information to make evidence and risk-based decisions which are able to withstand challenges both internally and externally.
 Key Responsibilities:
 It’s about delivering a service and protecting consumers: You will assess and proactively investigate licence applications, including company structures and financial information, to make evidence-led decisions about whether businesses/people are suitable to enter the GB gambling market.
It’s about identifying issues. You will proactively manage operator accounts identifying and assessing risk escalating where necessary to ensure operators and individuals remain suitable to hold a licence. It is essential you have the drive to keep abreast of regulatory developments and internal procedures and policies.
It’s about achieving outcomes: You will work with the wider Licensing team and make a significant operational contribution to the team’s performance, working at pace to deliver and achieve KPIs and meet service levels.  
It’s about teamwork. To make Licensing a great place to work you will work collaboratively with your colleagues, proactively offering to help and support others, achieve results, and work effectively as a team while modelling the Commission’s Ways of Working.
The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable tasks commensurate with the level of responsibility at the request of their manager.
Person Specification
Essential:
- Analytical and decision-making capability with experience of investigating company structures, including but not limited to financial and legal information.
- Able to effectively manage deadlines in a dynamic environment, including planning and organising personal work in line with licensing team priorities.
- Able to interpret legislation to provide advice and inform decision-making with attention to detail including experience of writing detailed case assessments, and letters which can contain complex information.
- Good negotiation and influencing skills, together with experience of building and managing effective stakeholder relationships through advice and engagement and excellent customer service.
- Excellent numerical, written, and verbal skills and the ability to maintain accurate records. Competent in using multiple IT applications, including databases.
- A team player who is inclusive and supportive, able to give and receive feedback where appropriate and welcomes the opportunity to learn and develop.
- You should be adaptable and comfortable with change and the continual improvement that is required to be a successful risk-based regulator.
Desirable:
- Experience of working with regulatory processes, procedures, and legislation.
- An understanding of the gambling sector.
- Awareness of data protection and freedom of information principles.
- Experience of using a CRM system. 
Our Ways of Working:
Outcome-focused: We put consumers at the heart of everything we do. We take responsibility for an issue and moving it forward. We deliver results through working collaboratively.
Reaching for ways to improve: We encourage feedback and ideas. We are committed to continuous improvement and are open to trying different ways of working. We celebrate successes and take responsibility when things go wrong.
Respectful: We recognise every colleague’s contribution. 
We give each other timely constructive feedback. We all encourage challenge.
Communicate well: We are clear and concise. We listen and check our understanding. We explain the reasons for decisions.
Making this a great place to work: We all help to make the Commission a great place to work. We value and support each other. We demonstrate a positive attitude.
About Us:
 
Set up under the Gambling Act 2005, the Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercial gambling industry is run fairly and openly. We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.
The closing date for this role is Wednesday 17th April 2024.
PLEASE NOTE: ensure you have the right to work in the UK before applying. We are unable to provide sponsorship for visas currently.
Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.
We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process.
So, if you'd like to join us as one of our Regulatory Caseworkers, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.