Address
Salary- Provide excellent customer service to members of the public, offering a first line triage service to find out whether customers are eligible for various government schemes, using a pre specified criteria.
- Manage the joint email inbox, responding to queries in a timely manner.
- Respond to and manage queries which may take longer to resolve and require multiple communication to one customer.
- Manage JIRA channel which is used to monitor several government schemes and Data Protection enquiries.
- Support with Data Protection Activities i.e., Data Subject Access Requests.
- Assist Line Manager to make improvements and implement required changes.
- Reporting data on a weekly/monthly basis to Senior Managers with the Team.
- Achieve agreed personal targets/SLAs and assist Line Manager to achieve team targets/SLAs.
- Ensure compliance to relevant codes, legislation and procedures.
- Maintain accurate records/documentation associated with your work.
- Immediately report problems/failures that may impact on the organisation and/or its clients/customers to Line Manager.
- Contribute towards the smooth running of the team. Working cohesively with the overall Regulation and Compliance team.
- Adhere to all organisation policies and procedures.
- Interact and co-operate effectively with all members of the organisation, its suppliers and clients/customers.
- Complete any administrative activity as requested by the line manager.
Key Competencies
- Customer service experience required.
- Understand of Data Protection/GDPR.
- Great attention to detail and written skills.
- Ability to manage own workload.
- Be proactive and use own initiative.
- Great organisation skills.
- Be able to learn new systems and compliance language as part of the role.
- Energy sector experience (desirable).
- JIRA experience (desirable).
- Any project experience or experience of implementing a new system (desirable).
What's in it for you...
Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including shops, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025
Flexibility statement
The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.
Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.
We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.
We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.
