Relationship Manager

My client is a global leading Manufacturing Business who pride themselves on delivering the best possible level of customer service and quality of products.

The role of Relationship/Customer Success Manager is a crucial element to ensure this is delivered at all times.

We are looking for an individual who has worked in a similar role able to deliver outstanding customer service and support to their customers throughout the UK.

This position will be office based in Havant but will require you to visit client on site which could be any where within the UK one day a week and therefore must be able to drive.

You will be building and nurturing long-term customer relationships whilst also identifying new business opportunities.

Exceptional communication skills, effective problem-solving abilities, and a customer-centric approach are crucial in ensuring not only high customer satisfaction, but also in identifying and nurturing growth opportunities.

Full product training will be given.

Principle accountabilities:

Building solid relationships and providing excellent customer service both onsite and remotely.

Composing and conducting customer interviews to solidify relationships and promote growth.

Recommending and advising ways of improving client satisfaction to the business.

Identifying and communicating customer needs to always ensure total customer satisfaction.

Resolving customer issues and concerns promptly.

Reviewing company practices to ensure maximum value is delivered to customer base.

Identify potential opportunities, ensuring leads are passed to the sales team to convert.

Using the CRM system to maintain accurate records of customer interactions, enquires and resolutions.

Staying updated on product knowledge and company policies to educate and inform customers.

Actively encourage distributors to place orders through the e-commerce website.

Overseeing CRM system to ensure effective operation throughout the business.

Promoting and sharing best practice, working with internal departments to ensure company meets customers' expectations.

Requires:

3 years in a similar role (Sales or Customer Success/Relationship Manager type roles

Confident with all Microsoft packages

Strong verbal and written communication skills, with the ability to convey information clearly, professionally, and courteously.

Excellent problem-solving skills, with the ability to think analytically and provide effective solutions.

Empathy and patience when dealing with customer concerns, demonstrating a customer centric approach.

Strong organisational and multitasking skills, with the ability to prioritise and manage time effectively.

Forward thinking and proactive.

Positive attitude, resilience, and a strong commitment to building robust customer relationships.

Represent the company in a positive, polite and controlled manner.