Relationship Manager

Relationship Manager | Up to £45k per annum OTE | full time | permanent | hybrid/London | Uncapped Commission, EMI share options + awesome benefits!

About Hire Space

Hire Space provides event planners with the tools they need to source venues, and suppliers, for world-class events. We are long-standing EventTech leaders at the forefront of a strong and rapidly growing industry. We’re currently market leaders in the UK and are expanding globally to fulfill our mission to power exceptional event planners across the world.

We operate the UK’s largest venue marketplace, which hosts over 6,000 venues and is used by over 2 million prospective event planners each year. Our clients include Google, Facebook, Red Bull, MAC Cosmetics, UNICEF, and Dr. Martens. In addition to our well-known expertise for in-person events, we have built a reputation for delivering world-class events through our own technology, Arena, and for hosting the most popular virtual parties of lockdown.

As the event industry ramps back up, this role will lead the delivery of outstanding events across a variety of formats for our most prestigious clients.

"A Day In The Life Of The Hire Space Sales Team" - read the blog piece here - https://hirespace.com/blog/a-d...

The Role

As Relationship Manager you are the face of Hire Space to some of our top company accounts, and are responsible for increasing their value and providing an exceptional service with us, so they love what we do and keep coming back.

You’re responsible for creating a culture of excellence, and for setting exemplary standards for relationship management, product development and sales best practice.

As a key point of contact for a portfolio of accounts, you will be responsible for building value by increasing revenue from those accounts through exceptional service and impeccable communication. You’ll work closely with the wider Hire Space team on ensuring clients are engaged at all times.

You’ll manage your own accounts, continuing to drive value and increase revenue in those accounts, and serving as an inspiration to your team if you manage one.

You’ll proactively increase your customer rebook rate by demonstrating exceptional customer service and sales best practice, through your high level of industry and product knowledge, and your excellence as a Relationship Manager and builder of valuable relationships. You’ll go above and beyond to ensure your clients receive the best possible experience with us at all times.

You’ll exemplify great sales practice to further develop your clients, and drive revenue through Hire Space. You’ll ensure that these clients are retained, and that they are consistently happy with our service.

Finally, you’ll be an ambassador for Hire Space in the industry, representing Hire Space at events and building a network of relationships with venues, suppliers and clients. You’ll demonstrate the Hire Space values at all times in your interactions with our venues and clients.

Key Responsibilities:

• Proactively engaging clients. Prompting for new enquiries and new contacts within their company, and sourcing & managing venues & suppliers for their events
• Managing events for the full event calendar for your accounts; ensuring we’re working on as many of our clients’ events as possible and that they are aware of the full scale of our services; providing an exceptional level of customer service to your accounts at all times
• Increasing our spend-per-account through building strong relationships; going “above and beyond” to provide a level of service that will build client trust in the Hire Space service
• Following processes to ensure our clients get the best service, are aware of all of our products and have the highest possible lifetime value.
• Soliciting, listening and actioning feedback on the events we deliver, and venues we suggest
• Increasing share of spend and frequency of clients through face-to-face meeting (and otherwise) as supported by the CRM and Business Operations functions
• Keeping CRM up to date with information for accounts, including event calendar, preferences, and anything else which will help us to track client interaction and help us give a better service to our clients
• Liaising with other suppliers as required by clients in line with the product offering
• Maintaining a high level of industry knowledge, industry trends, venue knowledge, events knowledge and to be seen as an Expert in the events industry
• Building relationships with your industry bookers, pitching Hire Space to clients and other

You should apply if you:

• Have 5 years sales experience with fantastic results to match
• 2 years plus experience within the events industry
• You thrive in a culture of continuous learning and feedback
• Are ambitious, entrepreneurial and looking to build a career in events

It would be a bonus if you:

• Have experience in a role that gives you extensive knowledge of venues in the UK
• Have previous experience selling event technology, especially virtual event platforms or event registration

Benefits:

• £31k-45k Salary (inc commission)
• Generous EMI share option scheme
• 4 weeks Company Paid Sick Leave
• Mental Health Leave
• Work.Life passes
• 31 days holiday allowance with additional for long service
• 3pm Friday finishes during BST, average working hours of 36 per week over the year
• Tech and Cycle Schemes
• Access to the wellbeing Platform Juno where you're able to use your points for various great wellbeing perks!
• Exceptional maternity and paternity benefits
• Regular team socials and monthly team lunches
• Bespoke professional development plans with regular growth opportunities
• Remote-first set-up, work from anywhere
• £200 Home office spending allowance
• Regular free nights out in London's most exciting venues
• Access to free Independent wellbeing coaching and therapy sessions as part of our Mental Health initiatives

Logistics:

This is a hybrid remote / in-person role. You may be required to work from our Central London office location from time to time, and this allocation may change over time. You should always be somewhere that operates on UK time.

Our client base is predominantly in London and it is important that you are able to visit venues, clients and attend our away days in-person. You can usually expect to be in/around London on average 3 days per week.

Equal Opportunities Statement:

At Hire Space, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. We are an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.