Relationship Manager, Business Banking Direct - New Business Team

Some careers prize diversity more than others.

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Commercial Banking business serves over a million customers across more than 50 markets, ranging from small enterprises focused primarily on their home markets, through to corporates operating across borders. Whether it is working capital, term loans, trade finance or payments and cash management solutions, we provide the tools and expertise that businesses need to thrive. As the cornerstone of the HSBC Group, we give businesses access to a geographic network covering more than 90% of global trade and capital flows. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Through Business Banking Direct our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking Direct team of Relationship Managers and Product Specialists provides a range of end-to- end solutions designed to help small and large businesses reach their potential.

We are seeking a customer focused person who thrives on making a difference, to join this team in the role of Relationship Manager, Business Banking Direct.

The Relationship Manager, Business Banking Direct is a crucial role to both HSBC and the communities we serve. The successful applicant will need to be passionate about delivering outstanding customer service, building strong and trusted relationships with clients, while offering appropriate support to ensure customers can sustainably grow their business.

*Please Note: Even though the base location is listed as Leicester, this is a hybrid role with the flexibility to work at any HSBC Commercial Centre around the UK. However, you will be required to attend the Commercial Centre for at least 3 days a week.

In this role, you will:

•    Be an ambassador for HSBC and develop the bank’s profile in the wider community
•    Collaborate with your team and support colleagues to ensure business and client needs are met
•    Nurture existing client relationships and identify New Business opportunities when appropriate
•    Build a network of business introducers in the business community 
•    Adhere to structures and processes for the management of credit, operational, reputational, criminal and regulatory risk

To be successful in this role you should have:

•    Experience of working in a Commercial Banking environment or similar entity
•    Commercial lending experience and knowledge of the lending process
•    An understanding of credit with the ability to undertake financial analysis
•    A willingness to network in order to develop new business
•    Passion to deliver outstanding customer service while proactively seeking innovative ways to improve this service
•    Effective communication and interpersonal skills in order to influence, collaborate and negotiate with stakeholders
•    A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes 

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.