Relationship Support

End Date
Tuesday 30 January 2024
Salary Range
£26,980 - £28,400
We support agile working - click here for more information on agile working options.
Agile Working Options
Hybrid Working
Job Description Summary
A full time role based in Basildon
Job Description

• Job Title:Relationship Support
• Salary: £26,980
• Location: Cardnet, Phoenix House, Christopher Martin road, Basildon, Essex SS14 3EZ
• Hours: Full Time
• Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in our Basildon office.

About this Opportunity
This is your chance to be part of a dynamic team providing excellent customer service to our VIP and Corporate clients.
As a Corporate Support Team Member you will be responsible for:

• Developing and maintaining a close working relationship with key areas of the business, ensuring delivery of a best in class experience from a service perspective.
• Ensuring that accountability is taken with all client queries to ensure a swift resolution.
• Providing a bespoke service to our VIP clients ensuring all Service Level Agreements (SLA’s) are adhered to at all times.
• Identifying improvements within the business to ensure a smooth end to end journey for our clients.

The Corporate Support Team have 11 colleagues working closely together to support both from within and also the wider Cardnet community. This is a great opportunity to expand your skillset and gain a great understanding of providing excellent customer service.
Why Lloyds Banking Group
We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data and technology are leading to innovative projects, fresh possibilities and countless new ways for our people to work, learn and thrive.
What you’ll need

• Excellent communication and interpersonal skills, able to communicate with both internal and external personnel.
• Able to produce excellent written communication.
• Ability to engage lateral thinking and problem solving techniques to overcome issues and find opportunities.
• Self-motivated and able to work unsupervised.
• Ability to challenge status quo, with ultimate aim in ensuring Cardnet is the UK’s leading acquirer.
• Stakeholder Management - Knows how to influence others to achieve objectives
• Ability to build & maintain internal / external customer relationships
• Be an active team player who can prioritise their workload

About Working for Us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days holiday, with bank holidays on top.
• A range of wellbeing initiatives and general parental leave policies.

If you’re excited by the thought of becoming part of our team, get in touch.
We’d love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.