Address
Form of work
SalaryAbout the role
Team - Intermediated Retention Team
Working Pattern - Monday to Friday 9am - 5pm (shift patterns) 35 hrs per week
Hybrid - 2 days per week in our Bournemouth office (2 mandatory but 3 - 5 days in the office is possible should you prefer)
Bonus (on target bonus) - up to GBP18,000 per annum for exceptional performance
Holiday Allowance - 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year
What will you do as a Renewals Specialist?
You will primarily be supporting with inbound calls and emails if not on a call you will likely be answering an email from brokers who represent their client when it comes time to renew their health plans annually (business and personal). You will resell the benefits of being a part of Vitality and will be looking to retain as many customers with Vitality as you can with us providing the tools to do so, experience is not required as full training is given.
If successful, you are given a panel of brokerages to look after and you will be bonused based on how that portfolio performs and how well you hit the targets and KPI s met.
This is a sales role because you will be re-selling the Vitality proposition, but you will also need excellent customer service skills to excel in this role
What do you need to thrive?
- We need candidates with a fun, eager and enthusiastic attitude
- Embrace and work well under pressure with targets to hit
- A positive Can Do attitude
- Attention to detail is critical to thriving
- A drive to embrace a fast paced, ever changing environment
What will you get in return?
- A pension of up to 12% - we will match your contributions up to 6% of your salary
- Free healthy breakfast and lunch when attending the office
- Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device
PLUS Our award- winning Vitality Health Insurance with all the benefits and activity-based Partners and Rewards schemes
- Discounted gym membership
- Free cinema tickets at Vue and Odeon Cinemas every month if you stay active
- 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items
- & Much more !
About Us
Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We re the UK insurer and investment provider that rewards people for positive lifestyle choices a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we re out to make the world a healthier, happier place. This applies as much to our people as it does to our members.
Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It s what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you.
