Rent Management Advisor

Full Time / 37 Hours Per Week / Permanent

Play a key role in making a difference to the lives of thousands of tenants in Leicester.

Join our Income Management Team as a Rent Management Advisor within the Housing Division. The team is large and work within a highly pressurised environment. We maximise the rental income for the authority by supporting customers affected by the Welfare Reform and introduction of Universal Credit to help sustain their Council tenancies.

This is a full-time, permanent position working 37 hours per week from Monday to Friday. You'll have the flexibility to work from home or one of our offices. However you'll be required to travel across the city to undertake home visits.

What you'll be doing

You’ll provide welfare benefit and income maximisation service to support customers and assist them with welfare benefit claims, applications for grants and other benefits that will assist tenancy sustainment. This includes visiting tenants in their own homes and conducting office interviews. You’ll increase customer’s financial capability through education, awareness, and motivation to enable customers to manage their own benefit claims and rent payments. Additionally, you’ll provide a customer focused and responsive service to achieve high standards of customer care and help sustain, support, and maintain tenancies by providing advice and referring vulnerable individuals to appropriate support agencies.

What you'll need

Using excellent communication skills you’ll support a wide range of customers, including vulnerable people, who may have complex needs, with management of benefit claims. You’ll have sound IT skills, to update databases, and maintain records. You’ll have strong assessment skills to manage cases, assess outcomes and enable the impact of welfare reform to be assessed. With tact and diplomacy, you’ll confidently resolve difficult and challenging situations. Using motivational and negotiation skills, you’ll encourage customers to manage their own benefit claims and rent payments.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate. For an illustrative value of your benefits package, take a look at our benefits calculator.

Join us

We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the ‘our approach to recruitment’ page.

For a chat about this post, please feel free to contact Zenab Valli on 0116 454 3573

Interviews will take place week on Thursday 1st February 2024