Rent Payments Officer

• £28,591 to £33,114 per annum pro rata
• Hybrid / Norwich
• 36 hours per week
• Fixed Term Contract until February 2025

Do you have experience of working in a high-volume transactional environment?

We're looking for someone with experience in finance and accounting to join our team - could this be the opportunity you've been waiting for?

With demonstrable administrative and investigatory skills and an acute attention to detail, you'll ensure transactions are processed accurately and efficiently, registered on customers' accounts and reconciled in a timely manner.

You'll use your excellent communication skills to liaise with Local Authorities and the Department for Work & Pensions in respect of Housing Benefit and Universal Credit payments, as well as internal stakeholders to resolve queries promptly.

Excellent IT skills, specifically Microsoft Excel (intermediate level), Word and Outlook are essential as is the ability to work under your own initiative to prioritise workload and deliver to deadlines. With experience in the investigation and allocation of customer payments, you'll investigate suspense account entries and complete suspense reconciliation daily.

If you have a commitment to achieving customer service excellence, together with strong communication skills, both verbal and written then this could be the opportunity for you.

What you can expect from us

Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

• Competitive salaries that are benchmarked regularly against current market rates?

• Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.

• A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!

• Matched pension contributions of up to 7.5% of your salary with generous life assurance

• Flexible and agile working?for the majority of our employees.

Other perks

• Company Bonus Scheme

• Eye care vouchers

• Holiday trading scheme allowing you to buy and sell leave

• Free counselling and legal advice scheme for you and your family

• Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave.

Closing Date: Tuesday 12th March 2024 at midnight.

For further details on this vacancy and to download the role profile please visit our website or click 'apply'.

This is a hybrid role with a base location at our offices in Norwich. Candidates will be expected to work from the office at least 1 day per week.

Occasional travel may be required with attendance at your designated office base and occasional travel to other Clarion offices as and when required.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

About Clarion Housing Group

Clarion Housing Group is the country's largest social landlord with more than 350,000 people nationwide calling a Clarion home their own.

Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country.

We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities.

Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.? We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.