Address
Form of work
Salary Position
Rental Agent / Customer Service Executive
Location
Glasgow
Shift hours
As part of a team working a flexible shift pattern to include weekend work averaging 40 hours per week + overtime.
Role Summary
This is an exciting customer facing role, looking after retail customers, and becoming an integral member of the highly motivated and friendly team at Glasgow.
Essential Responsibilities
* Provide excellent Customer Service for both internal and external customers. Ensure customer expectations are managed proactively.
* Complete standard processes efficiently.
* Deal with customers face to face to deliver good service and develop repeat business.
* Investigate customer problems, queries, escalating as appropriate and take actions to achieve a successful outcome.
* Undertake quality controls to ensure all cars are up to standard or take appropriate action to address.
* Complete daily administrative work as required, both accurately and on a timely basis.
* Maintain a safe clean working environment in line with health and safety requirements.
* Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.
* Provide accurate information to customers.
* Qualify potential customers and manage risk.
* Contribute to an ongoing positive team environment.
* Undertake additional work as required to meet and exceed the expectations of the customers.
Qualifications/ Requirements
* Competent with Excel and Word and ability to learn bespoke systems quickly.
* Willingness to work flexibly to meet business and customer needs promptly and effectively.
* Attention to detail.
* A calm and analytical approach to problem solving.
* Excellent communication, and interpersonal skills with the ability to work effectively with people at all levels of the organisation.
* Ability to quickly identify and prioritise issues, create solutions and meet deadlines.
* Ability to work under pressure.
* Ability to build strong relationships with internal teams and external customers
