Repair Customer Claims Handler

Location: Leicester
Salary: £23,500
Contract: Hybrid Working (1 day week in the office after training)
Hours: Monday to Friday 9am-5:30pm (No weekends)
Exciting Opportunity at Hastings Direct! Join our repair claims team in Leicester and be part of an exceptional, customer-centric role. We are dedicated to making our customers' claim repair journey as smooth as possible by proactively chasing updates from suppliers, updating, and setting expectations with our customers, to settle claims at the earliest opportunity.
No prior experience is necessary - if you have customer service experience, we provide all the training, tools, and support to kick-start your career in insurance and claims. Don't miss this chance to join a dynamic team and make a real difference for our customers!
At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our customer teams play a huge role in that. Speaking to thousands of customers every day, giving them the high-quality service, they deserve, and ensuring we deliver the best insurance service. Join our Repair Customer claims team and you'll play a key role in our service providing a smooth claim journey and ensuring our customers get back on the road as soon as possible.
What we're looking for:

• Outstanding customer service skills, the ability to empathise, and to identify the best possible solutions to support our customers.
  
• Excellent active listening skills.
  
• Natural ability to lead conversations.
  
• Proactive in your approach to work.
  
• Organisational skills with the ability to prioritise workload.
  
• Excellent verbal and written communication skills.
  
• High attention to detail.
  What will you be doing?
  
• Ensuring a seamless repair journey for our customers by proactively coordinating updates and setting expectations.
  
• Validating claims and policies.
  
• Ensuring system information is up to date and accurate.
  
• Demonstrating effective planning and organisational skills.
  
• Making and taking calls from internal and external stakeholders.
  
• Working towards department and business targets.
  
• Referring any suspected fraud cases to our Specialist Unit.
  
• Payment processing.
  What we offer:
  Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training, and development you need as well as many benefits.
  Benefits:
  
• Competitive starting salary £23,500
  
• Up to 5% on target bonus with a maximum pot of up to 10% available, depending on personal and company performance
  
• Specialist training to help support and guide you through your career framework.
  
• 33 days holiday per year, including Bank Holiday
  
• Flexible pension plan with a company match of up to 10%
  
• Excellent Wellbeing programme
  
• High street discounts
  
• Flexible benefits (holiday buy/sell, Dental, Optician plans, Digital GP access and more)
  
• Discounted Hastings Direct products
  
• Plus, a lot more that we would love to bring to life with you
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Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.