Repair Reporting Advisor

Repairs and Reporting Adviser

Do you want a role where you’re recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Do you want to work with us in helping to create spaces that are great to work and/or live in? If so, please keep reading as you’re just what we’re looking for!

We have exciting opportunities for Repairs and Reporting Advisers to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just don’t want to miss.

Please take a look at the full job profile via this link JOB PROFILE It’s important that you read it in full and check that you meet the essential criteria.

About the role….

As a Repairs and Reporting Adviser you will be a first point of contact for our customers, working in a contact centre environment, dealing with Repair Reporting and associated queries. You will play an integral part in ensuring that repairs are diagnosed accurately, subsequent work orders are progressed, and essential appointments are made. You will provide excellent support to customers to achieve the service ‘one front door approach’ and will work collaboratively with the team to deliver positive outcomes for our customers. You will communicate effectively, comply with GDPR, and ensure accurate records are maintained.

We would consider applications from candidates interested in both full time and part time positions. However, this role will require a full time training programme lasting approximately 6-8 weeks, so employees will be required to work full time during this period.

A bit about Gateshead Council…

We’re responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works.

We’re truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.

What’s in it for you? Well, there’s so much on offer and here’s just a few of the highlights!

• You’ll be paid a competitive salary plus additional allowances where relevant.
• We’ll help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year.
• You’ll get a generous annual leave package of 28 days annual leave for new employees, rising to 32 days after 5 years continuous local government service.
• You’ll have the opportunity to participate in the Council’s Flexi time scheme, subject to management approval and business needs.
• You have the chance to buy up to 10 additional holidays per year.
• You’ll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services.
• You’ll have access to our new benefits platform VIVUP where you can get discounts and offers on online and high street shopping.

It’s time to apply!

We’re delighted that you want to come and work with us. It’s important that you read the job profile in full and check that you meet the essential criteria, because when we start choosing people to come and meet us, we’ll be checking to ensure that they meet the essential criteria as set out in the job profile.

All we need from you is a completed application form which you can do online at www.gateshead.gov.uk. by no later than midnight on Sunday 14th July 2024.

For an informal discussion or if you need any assistance, please contact Caroline Bowerman by email [email protected]