Repair Scheduling Manager

Are you a multi-tasking champion seeking a fast paced, and varied role where no two days are the same?

Are you experienced in scheduling works, prioritising resources, and communicating with multiple stakeholders?

Do you thrive under pressure whilst still delivering an exceptional customer service experience?

If you can confidently answer a loud "YES!" to all the questions - then this could be the opportunity you have been looking for!

Bright Side Recruitment Ltd has been invited to assist one of the most exciting, forward thinking, and growing building and utility solution companies in south east London in their search for a committed Housing Repairs Scheduling Manager. Established over 40 years ago, this company has a long history of focusing on quality, and environmental protection for a growing portfolio of high profile clients.

We are urgently seeking a strategic thinker who remains calm under pressure, who has relevant experience gained from within a Construction, Building Services, Facility Management (or a similar fast paced, customer centric role). Previous experience gained within a Social Housing Maintenance /Association environment is highly desirable.

About the Housing Repairs Scheduling Manager role:

Working closely with the Directors of the company, the Housing Repairs Scheduling Manager is the first point of contact for all incoming enquiries. Clients, residents, and a team of engineers require a swift response. They all rely on your impeccable ability to deliver a seamless service in respect of planned, and often reactive the day to day operations.

The role is offered on a permanent, full time basis, and is wholly office based.

Hours of work are 8am to 5pm Monday to Friday.

A brief summary of duties include:

• Effectively handing and prioritising all incoming communications from clients, residents, engineers, and suppliers
• Managing, scheduling, allocating and prioritising the workload for a team of field engineers
• Provide daily progression updates for all current / ongoing projects
• Ensuring that both customers and residents receive an exceptional customer service experience - with their expectations managed confidently
• Updating internal job management systems to ensure all jobs are properly documented and correctly prioritised

Required experience:

• Highly computer literate in Word, Excel, Outlook, and CRM systems
• Strong written and verbal communication skills
• A proven track record of managing simultaneous projects
• Strong scheduling and organisational skills
• High level customer service
• Experience of working within a highly reactive, fast paced operational environment

What we are looking for:

• A proven ability to remain focused when under pressure
• An exceptional telephone manner
• The ability to absorb and execute clear instruction
• Sound operational decision making
• A confident person who takes immense pride in their work
• A keen eye for detail
• Professional assertiveness
• Bullet proof problem solving skills
• A wonderful smile - and a 'can do’ mentality

What’s in it for you?

• Genuine career development opportunities
• A highly experienced senior management team
• An infectiously positive, and collaborative working environment
• Secure on-site parking
• 29 days annual leave (increasing by 1 day for each completed year of service)

If you are seeking an exciting, varied, and challenging opportunity, in a company where your skills and commitment will be genuinely valued - apply today!

Looking for more information before hitting the 'apply' button? Please contact Bright Side Recruitment Ltd for more details.

Bright Side Recruitment Ltd is acting as an employment agency in respect of this vacancy.