Repairs Administrator

We currently have a fantastic opportunity for a Repairs Administrator to join our in-house Responsive Repairs team, within Property Plus on a permanent basis.

We’re looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.

The Role

As our Repairs Administrator you will provide essential day-to-day administration support to the Responsive Repairs team. Your role will be pivotal in managing work schedules, arranging appointments and ensuring our operations run smoothly.

We’re looking for someone with a proven track record in administration, strong customer service skills, and excellent IT capabilities. If you are a confident communicator, are approachable and can build and maintain effective working relationships, then we want to hear from you!

Skills and experience required:

• Experience of managing work schedules and arranging appointments for site operatives

• Confident user of IT and Microsoft Office Suite (including Word, Excel and Outlook)

• Experience of working in a responsive customer focused service environment

• Excellent communication skills with ability to converse via email, in person and on the telephone with ability to handle difficult conversations with diplomacy

• Experience of undertaking general administrative including letters, emails, mail merge, scanning, photocopying and filing.

• A basic technical knowledge of housing/repairs (desirable)

• Experience of working in social housing (desirable)

What we can offer you

We offer a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available, we can offer 25 days’ holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.

About us

We are one of the largest providers of affordable homes and care in the area, employing almost 1,000 people. Housing Plus Group offers rewarding roles with excellent training and career development pathways delivering services that customers can trust across Staffordshire and Shropshire. Housing Plus Group companies include Care Plus, Property Plus, Homes Plus and County Town Homes.

Housing Plus Group values the diversity of its communities and aims to have a workforce that is representative of this. We create inclusive environments for our people and customers where we can be our true authentic selves. We welcome applications from all sections of our community.

Join our team at Housing Plus Group, where we value your time as much as your talent. We offer flexible working options such as hybrid working and adaptable schedules, to enable you to develop your career while maintaining a great work-life balance.

If you want to be part of an organisation that’s determined to make a positive difference to homes, lives and communities, if you want to be proud of what you do, if you are looking for job security and a great career, join Housing Plus Group.

How to apply

Please apply online with your CV and a cover letter.

Closing date: Tuesday 2nd April 2024 - Interviews may take place throughout the advert.

• We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.

• We may close this vacancy early if we receive a high volume of applications. Don’t delay – apply today to avoid disappointment.

• If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.

Job Types: Full-time, Permanent

Salary: £25,646.68 per year

Benefits:

• Company pension
• Cycle to work scheme
• Free flu jabs
• Free parking
• Health & wellbeing programme
• On-site parking
• Paid volunteer time

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Stafford: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: 295