Repairs Coordinator

Happy Lets are a small, friendly and professional team dealing with Residential Lettings and are looking for a Repairs Coordinator to support the maintenance department in our busy Glasgow West End office. If you are looking for an exciting opportunity to work in a fast-paced, varied and challenging role with room for progression, this is the ideal role for you.

Your main duties will include:

• Dealing with incoming repairs by phone and email
• Logging and monitoring all jobs on SME Professional (software system)
• Managing safety checks and certification/compliance
• Supporting the repairs team with co-ordinating repairs e.g., assisting tenants with troubleshooting, instructing jobs, chasing up contractors to ensure jobs are complete, arranging access with tenants, updating landlords and seeking authorisation for works where necessary, liaising with factors and insurance companies
• Adding repair invoices to the system
• General daily administrative duties providing office support in answering phone calls, dealing with enquiries, taking payments etc

As well as the above, it is of utmost importance that the following are carried out as a part of the role:

• Updating the system (SME Professional) on a daily basis to monitor and maintain property records
• Ensuring that the company policies are upheld at all times whilst carrying out your duties
• Promoting company mission and philosophy to all prospective and current landlords and tenants
• Building up strong relationships with all parties to gain trust and to keep the reputation of the company as the best in the local area
• Ensuring compliance with ARLA Propertymark, GDPR and company code of conduct at all times.

The successful candidate will have confident communication skills, with time-management and organisational capabilities being core strengths. You must have relevant and recent experience in a similar role, confidence in using Microsoft Outlook/MS Packages, and experience using SME Professional would be beneficial but not essential.

When applying for the position, please include your CV together with your salary expectations and available start date.

Due to the high volume of responses we receive, we regret that we may not be able to reply to all applicants and would like to thank you in advance for your interest in our vacancy.

Job Types: Full-time, Permanent

Salary: £22,000.00-£24,000.00 per year

Benefits:

• Company pension
• Sick pay

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Lettings or Maintenance: 1 year (required)

Work Location: In person