Repairs Customer Service

Works planner / Scheduler / Customer Service / Call handler (Housing)

Salary: GBP13.47 Per Hour

Full Time (37 hours per week)

Must have Customer Service experience Call centre experience preferred

Role Purpose:

Our clients Maintenance Team are looking for a versatile Customer Service works planner to support and work as part of an operational team to ensure that the service is efficient and effective and to ensure good customer care, and front line service delivery.

You will be:

Works planner / scheduler will provide administration and Customer Service work as part of a busy team in our Maintenance Office. You will be responsible for dealing with repair enquiries and processing work requests in a challenging environment from Reading Borough Council tenants and our internal customers.

You will update and maintain database records, produce documents and standard letters, process work tickets for the in-house Housing Repairs and Maintenance Service and generally provide technical administration support for all areas of the team.

We offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Amber Debens on (phone number removed) or via email (url removed)