Repairs Customer Service Manager

Teqniq is searching for a Repairs Customer Service Managerto work in the public sector.

35 hours per week.

3 months contract.

09:00-17:30

Job Description:

• Lead, manage and motivate the team to deliver high performance
• Ensure that corporate/departmental people practices are understood and implemented within your service
• Effectively manage budgets and projects within your service ensuring effective cost management and prioritisation
• Monitor and evaluate your team’s performance and recommend areas for improvement based on evidence
• Coach and support staff to develop
• Recommend areas for service improvement based on relevant data and information
• Communicate effectively with elected members and other partners/stakeholders
• Collaborate constructively with partner organisations and other stakeholders including internal services and colleagues
• Build a culture of trust in your team
• Lead the housing resolution customer support team, available to provide back-office administration, first tier escalation, inbox management and support with complaints and members enquiries
• Provide leadership, support and motivation the team to ensure that all staff are recruited, trained, managed, appraised and developed effectively inaccordance with Enfield Council policies andprocedures.
• Provide operational leadership of the Customer Service Team, designing operational plans to translate the strategic objectives set into tangible operational outcomes and service improvements.
• Develop the online and digital offer for repairs
• Embed a customer focused approach to continuous service improvement and respond creatively to the needs and aspirations of residents. Promote and encourage resident involvement. Review customer feedback and complaints regularly and use these to improve the service.
• Carry out and co-ordinate all financial, administrative, performance management, quality assurance and recording tasks in relation to this role and maintain detailed, accurate records of all activities in accordance with legislation and policies and procedures

TEQ-0624-RQ1302142

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client, (or any third parties we have dealings with) for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify teqniq of any hirer who I do not want my details to be passed onto.