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Form of workRepairing our customers treasured items is a privilege and we have a unique opportunity to be the leader of our repairs business, as our Repairs Operations Manager.
This is an exciting opportunity to join Signet Jewelers and become the driver of the businesses goal to own a market leading repair business. Reporting into our Head of Customer Fulfilment and Repairs you will have full accountability for the Jewellery and Watchmaker teams in our Birmingham Service Centre and the 3rd party management of our Outworker partners and you will continue to drive a culture which reinforces the strategic importance of our repairs business.
If you have leadership experience within an intricate team structure, have worked within a retail environment and a target and service driven function, we would like to hear from you.
Key Responsibilities
- Day to day management, ensuring all objectives are achieved against sales, quality timescales and budget and repair strategy.
- Management of contractual relationships with third party service partners.
- Management of prestige watch brands to ensure we confirm with standards in terms of repair.
- Compliance to Health and Safety.
- Ability to implement business strategic objectives within an operational environment.
- Track record of managing workshops / operations via a controlled system environment.
- Strong Excel Skills, with the ability to analyse data and produce business reports.
About You
- Experience in managing large intricate team structure.
- Working in a target and service driven environment.
- Stakeholder management both internally and externally.
- Ability to simultaneously manage projects, ensuring they are on time and within budget.
- Technical expertise in jewellery and/or watches is desirable but not essential.
- Knowledge and understanding of the Retail environment, ideally with hands on experience.
We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits:
- Competitive salary
- Generous discount of up to 30% off our fabulous products from day one.
- Company Car or car allowance
- Personal Healthcare
- An annual enhanced discount to celebrate the day you joined our team.
- Retirement Savings plans which offer flexibility in the way you save for the future.
- Immediate Life Assurance from day one.
- A minimum of 22 days holiday per year which increases after a years' service.
- Recognised qualifications, study support and structured career progression.
- Health and Wellbeing Scheme.
- Financial Wellbeing scheme.
- Give As You Earn scheme – An easy way to support causes close to your heart.
- Real Rewards - exclusive discounts on groceries, travel and leisure.
Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 300 stores in the UK and Republic of Ireland. But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you
Signet Jewelers (H.Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion.
We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.
