Repairs Planner

Position: Planner

Location: Dartford

Salary: Up to GBP27k per annum

Perm / Full time office based

The Role

This post is for our responsive repair department, specialising is all aspects of repairs in the social housing sector offering a customer led service, dedicated to getting the work completed quickly and efficiently.

The Customer Service Advisor s main duties include dealing with residents, clients and sub contractors, working with the IT systems, managing operative s diaries and general typing and administration. Exceeding customer expectations and problem solving to the point of resolution are key priorities for this post-holder to have.

Main Responsibilities

• Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free.
• Check the system for emergencies and manage within a timely manner to ensure targets are meet
• Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completion
• Provide a high quality service to our client on a face to face basis
• Working within a team to achieve goals and targets achieving daily targets of a minimum of 60 allocations each day of new orders

Candidate Specification

• Social Housing and Repair and Maintenance background.
• Experience in planning/scheduling jobs using planning system.
• Understanding of the various trades and jobs normally allocated to direct labour staff or subcontractors
• Understanding the importance of reducing Work-in-Progress - Jeopardy planning, Further Works management, applying of extension of times
• Effective communication and people skills;
• Reliable / Good timekeeping;
• Willingness to undertake courses useful to the role;
• Ability to work as part of a team;
• Computer literate in word / excel

If you are interested in this role, please apply today or call Leah Seber at Build Recruitment for more information.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.