Repairs Response Team Administrator

Repairs/Operational Team Administrator - Cambridge

GBP15.43 PER HOUR

Contract Full Time

MUST HAVE EXPERIENCE WITHIN REPAIR TEAMS

Duties/Responsibilities:

• General administration to assist the Responsive Repairs team.
• Appointing jobs raised by CSC Repairs when appointments can t be found.
• Appointing jobs that require follow-on work.
• Managing the Out of Hours administration by completing tasks in AccuServ and raising any follow-on tasks as required. This may be urgent work requiring Operatives diaries to be checked for availability or liaising with other teams to see if staff members can be redeployed to ensure work is completed in a timely manner.
• Raising jobs following Surveyors inspections.
• Maintain information systems and electronic files in a timely, accurate and concise manner.
• To ensure effective communication across the team and with customers.
• Assist the Voids and Lettings Teams during the period of time when homes are empty with associated administration.
• Maintain a positive, helpful, respectful approach to all aspects of the role including dealing with colleagues, responding to incidents and general communications.
• Relevant experience of working in an administration role or office environment.
• A background in Customer Service with the ability to approach tenants/clients.
• Administrative processes ideally including record keeping, ordering and effective communication of information.
• Relevant experience of repairs and maintenance sector.
• Experience in using IT systems.
• Providing statistical information and reports.

To find out more information please contact Abbie at (url removed)

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.