Address
Form of work
SalaryRole: Repairs Administrator
Salary -£24000 - £27000
Contract : Perm
Location: KT14
Positions available: 5
About the job
We are recruiting for a x3 Repairs Administrators to be based in West Byfleet, KT14 6EY. This is a permanent role, working 8am-5pm Mon-Fri.
What will you deliver?
- Scheduling appointments
- Processing variations
- Arranging follow on appointments
- Invoice administration
- Customer Satisfaction surveys
- Liaising with client counterparts
- Maintain and care for all company property
- Liaison with the client, consultants, contract administrator, head office etc
- Respond to all internal/external customer calls and email enquiries and adhere to targets and objectives set
- Take customer calls, obtain full details of the call complying with data protection checks where required, and making appropriate and relevant appointments in accordance with policy, practice and KPI targets.
- Respond positively and manage efficiently all stakeholders/customers’ needs/support.
- To provide telephone and email assistance to internal / external customer query’s
- Monitor progress on orders, communicating with customers/stakeholders where required.
- Monitor and track incoming emails, with a follow-on call where required
Who are we looking for?
- Experience in Housing / Construction or a similar industry
- Call handling experience
- Excellent phone and email communication skills
- Strong customer service
- Excellent excel skills and knowledge
- Knowledge of housing associations
- Experience of liaising between residents and trade operatives
- Driving license preferred
Please apply today with your CV or call Leah Seber at Build Recruitment for more information.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
