Repairs Scheduler

Repairs AdministratorOngoing temporaryDerbySellick partnership are currently assisting in the recruitment of a Repairs Administrator to join a large social housing organisation around the Derby area.The role is to act as a first point of contact for tenants and general public for housing or repairs related enquiries.Duties of the Repairs Administrator:Communicate with customers via their preferred method of contact (telephone, letter, email and SMS message) to ensure regular contact is made and updates given on the repair journeyFollow up repairs raised by customers and jobs that have multiple visits, previous cancellations and no accessSupport the delivery of an excellent customer care service to ensure that customer issues in completed properties are resolved, in particular relating to the rectification of defects and the continuation of the customer journeyCommunicate directly with customers to resolve issues, working with construction and sales team where necessaryRequirements of Repairs Administrator:Customer service experience within a social housing/construction settingIdeally having worked within repairs or planned maintenance teamIf you are interested in the above, and would like to discuss further, please contact Chrissie Howard at Sellick partnership or click 'apply now'.Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. We can adapt our processes to accommodate everybody, so please let us know how we can help improve your recruitment experience. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide based on the specific skills set out in the advert. We are happy to consider applications from all candidates who can demonstrate the skills necessary to fulfil the role. Our Consultants assess based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice which can be found in the footer on our website