Repairs Service Administrator

Repairs Service Administrator
Redditch
Job Role
To provide a customer focussed efficient and effective Repairs Service to customers by responding to telephone calls, understanding the repair request and agreeing with the customer a suitable time for the tradesperson to call.
Understand the needs of tenants and customers and identify the support needed to ensure that the tenants and customers receive the help they need to resolve their issue or problem.
Provide a welcoming and friendly point of contact for tenants, customers, colleagues, suppliers and partners.
Key Responsibilities
Take calls from customers and use my expertise to understand the customers request or problem and interpret this into a job to be fixed.
Record repair request details on reactive repairs computer system.
Arrange an appropriate appointment time at the request of the person making the call.
liaise with the tradespersons by text or phone when issuing work.
Place work orders with approved contractors and process invoices.
Carry out all administrative tasks associated with the Repairs and Housing Capital service including filing, maintain all manual and computer records, distribution of mail, raising orders for contractors.