Repairs Specialist

ABOUT FINISTERRE

Born two decades ago from the needs of hardy British surfers, Finisterre is proudly B Corp certified and a leader in its field; designing functional and sustainable products for those that share a love of the sea and adventure. Whether based at our cliff top headquarters in St. Agnes, Cornwall or in one of our eleven retail locations across the UK, Finisterre is a truly unique brand and career proposition.

Perched a few hundred meters from the crashing Atlantic, our HQ at St. Agnes’ Wheal Kitty Workshops is at the heart of our brand. Here we stay true to our original design ethos of functionality and sustainability brought to life in an understated style and identity, always remaining committed to product, environment, and people.

Our people are at the very heart of the Finisterre brand, wherever they may be in the world, sharing our values and vision to make the world a better place. Culture and team are everything here. We take care to create a working environment where our people are valued and can thrive and grow with us. It’s a buzzing place to work, and we are privileged to enjoy the natural environment and ocean on a daily basis.

As we enter the next exciting stage of global growth, we are on the lookout for talented individuals to join our crew. So, if you are as passionate about the ocean as we are, if you embody our values to be Brave, Honest and Driven, if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you.

ABOUT THE ROLE

We have an exciting opportunity for a Repairs Specialist to join us in our London store! As a key ambassador for our Lived & Loved program, you will be responsible for repairing Finisterre clothing and hardware, contributing to our circularity initiatives. This role requires a self-motivated individual who thrives in autonomy and possesses a passion for craftsmanship.

KEY RESPONSIBILITIES

Technical

• The capability to assess an item for repair and stabilize the issues.
• An expertise in darning. Competent application of zip replacements and repair/patching of technical garments. The ability to deconstruct and reconstruct items.
• Skilful use of industrial flatbed sewing machine, knowledge of relevant sewing attachments and when to use in accordance with fabrics and hardware.
• Competent knowledge of hardware fixings and how to select correctly for repair required.
• Ensuring repairs are carried out to an exceptional standard. Attention to detail is imperative.

Customer Experience

• Ensuring excellent customer service communication with each customer interaction.
• Meeting and greeting our repair customers in store. To be enthusiastic and knowledgeable about why we repair, how we repair, the history of Finisterre repair and communicating this with our customers, in line with the Lived & Lived Brand Standards.
• Understanding customer needs and responding in a timely and efficient manner by phone, email or in person.

Workshop Coordination

• To look after the workshop in line with Lived and Loved department standards.
• Liaising with Head of Repair responding to urgent needs for smooth running of London Repair Workshop.
• Ensuring all machinery is kept in good working order. To inform Head of Repair of any issues.
• Liaising with HQ Repairs to ensure fabric library is kept seasonally stocked. Supplemented by ordering any hard to acquire fabrics from list of approved online fabric stores.
• Ordering of all hardware and liaising with Repairs HQ to ensure stock is replenished.
• Liaising with HQ Repairs weekly to relay any issues, improvements, moments.

Requirements

WHAT YOU’LL BRING TO FINISTERRE

• A passion and a competence of garment repair
• Ability to work independently and to deadlines.
• Trained and experienced in the use of industry level sewing machinery.
• Proven experience and application of technical hand darning techniques both visible and invisible.
• Proven experience in hand sewing, machine sewing, repairing, deconstruction and reconstruction of garments in woven and technical fabrics.
• Experience and competence of all types of zip replacements, including Aquaguard.
• Competent in using stock systems, previous experience of Shopify desirable.
• Excellent customer service, both written and verbal. Experience communicating with customers in retail setting an advantage.
• A strong commitment to learning about the key skills, deliverables and challenges of Lived & Loved Repairs, and to delivering continuous improvement.
• A willingness to own and drive your personal development plan and open to asking for and accepting feedback on performance. Thrives on positive change.
• Commitment to inclusivity, equality and social and environmental sustainability.
• Passion, energy and aspiration in line with Finisterre values, products, brand and customers.
• Excellent interpersonal skills and ability to work in a team.

This role will require a level of flexible availability, and will be required to work some weekends.

Important: The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.

Benefits

We are offering a part time, 22.5 hours, permanent contract, based at our London store. We’ll invest in you with a competitive hourly rate of £13.40.

But it’s not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You’ll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including:

• A discretionary bonus scheme, based on company performance
• A pension scheme with Nest
• 33 days off per year (including bank holidays)
• Additional holidays for length of service
• Your birthday day off
• 60% product discount for personal and gift use
• 30% Friends and Family product discount
• Life assurance with access to an employee assistance program
• Access to a wide range of wellbeing programs, including counselling services, headspace membership, eye tests, yoga, cycle to work and a range of perks
• Regular company social events
• Paid volunteering opportunities – we will support you in giving back to communities and causes
• Various discounts from our B Corp community
• Individual training and development plans
• Sea Tuesday companywide updates
• And so much more!

Closing date: We’ll be interviewing as we go along, so we’d encourage you to submit your application at the earliest opportunity, as the role may close earlier than advertised.

Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.