AddressHere in Technology our mission is simple – deliver and maintain secure and stable IT services, maximising value to our business.
Dig a little deeper and you will find a living, breathing department, of highly talented individuals and teams, buzzing with energy, ideas and enthusiasm. Who are always interested in learning new, innovative and exciting ways for us to aid our business colleagues, and ultimately our customers experience.
Collectively, we provide a critical national infrastructure to millions of customers in our region, so the only question is why wouldn't you want to be part of that?
If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.
EVERYTHING YOU NEED TO KNOW
We have an opportunity for you to join the Technology team as our new Request Fulfilment Analyst.
In your role as Request Fulfilment Analyst, you’ll own all IT Service Requests for hardware, software, and telecommunications. You’ll ensure that all requests have both the correct authorisation and qualification, source and deliver the components needed to serve all requests and advise on the availability of services and the procedure for obtaining them.
We’ll be looking for you to deliver in your role to the agreed service levels and authorisation requirements, whilst ensuring that achievement is as cost effective as possible.
Your key accountabilities will include:
- Interface into Service Management for activities such as Problem, Change, Configuration, Release, Service Level, IT Service Continuity and Security
- Identify opportunities for colleague education
- Source opportunities to improve the service provided to colleagues
- Ensure a high-quality record of data and information is maintained
- Raise Procurement orders where appropriate
- Follow escalation procedures as necessary
WHAT YOU’LL BRING TO THE ROLE
The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.
To be successful in this role, it’s expected that you’ll join the team with experience gained in end user contact and support, with proven customer service, problem solving and incident resolution skills.
You’ll be adept in IT and will be able to communicate effectively with stakeholders across the business of various levels.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?
WHAT’S IN IT FOR YOU
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £1,500, which is subject to eligibility)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- 10% monthly discount with Busy Bee Nurserys, and one-week free childcare
- Dedicated training and development with our Academy
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two paid volunteering days per year
WHATS NEXT?
We can’t wait to hear from you.
Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. If you’re not too sure about what you need to do, or have a question about the role before applying, please do reach out to our amazing team of recruiters at recruitment@severntrent.co.uk.
And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.
Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!
