Research and Knowledge Exchange Assistant-University of Huddersfield

Taskmaster Resources in Huddersfield-workign with the University of Huddersfield for 10 years-are looking for an organsied and experienced administrator for a full time role for 2-3 months, expected to start on 15th January.

JOB PURPOSE:
To deliver an outstanding administrative service in support of the School’s Research and Knowledge Exchange team and associated activities.
DUTIES:
1.
To provide a professional and confidential marketing and administrative support service for the School’s Research and Knowledge Exchange team, and associated activities and initiatives.
2. To assist in the preparation and recording of information and data for projects, such as REF and KEF.
3.
To provide a front-line initial response and information service to those contacting the Team (e.g. prospective learners, businesses, alumni, members of the local community, etc.), dealing effectively with all enquiries and information requests through multiple contact methods (e.g. telephone, email, web, social media) and other formats as appropriate. It is expected that enquiries will be dealt with promptly, logged where appropriate, and that the individual will be kept adequately informed of progress where immediate resolution is not possible.
4.
To work closely with colleagues across the School and University, to provide an effective and efficient short-course admissions and enquiry function for the School.
5.
To have sufficient understanding of the School and its work to be able to answer queries intelligently without reference to others.
6.
To monitor and respond to emails from designated email accounts, collating FAQs that can be used for updating School resources and referring complex matters to other members of staff/teams as appropriate.
7.
To assist with the population and maintenance of CRM systems.
8.
To share responsibility for the servicing of meetings and focus groups as required, including the collation of data and information for reports.
9.
To assist in the delivery of projects at a level commensurate with the responsibility of the post.
10.
To assist with the planning, organisation and delivery of internal and external events, workshops and other initiatives as required. This may include attendance at the event and the provision of support for follow-up activities, such as the distribution of emails/letters of gratitude and the evaluation of the activity’s success.
11.
To assist with the maintenance and updating of School web pages and other media (e.g. Twitter, Facebook, LinkedIn, etc.) as required, ensuring the timeliness, accuracy and appropriateness of content, in collaboration with other colleagues.
12.
To contribute to a variety of proof reading and copy writing tasks e.g., production of case studies, news stories, marketing emails, etc.
13.
To support the development and production of effective marketing and promotional materials as required, this may include liaising with suppliers, checking order details and assessing draft
work against specified guidelines.
14.
To assist with the timely distribution of relevant publicity and engagement materials, such as mailings, brochures, newsletters, etc., to locations in the UK and overseas.
15. To support the work of and, when required, provide reception cover for the School’s Business Clinic providing a professional service to students, staff, and visitors to the University.
16.
To ensure the implementation of the University’s policies and regulations within the remit of the role.
17.
Contribute to the efficient and effective operation of the School through:
•
a professional, collegiate and customer-orientated approach to service delivery;
•
positive participation at relevant meetings and working groups;
•
continuous monitoring of the service provided at an operational level and making recommendations for improvement as appropriate;
•
collaboration and liaison with external contacts, students, and colleagues throughout the School and University, acting as a point of contact where appropriate; and,
•
the maintenance of an appropriate working knowledge of other areas of the team in order to provide cover and continuity of service as required.
18.
To maintain currency of knowledge and skills through active participation in relevant School and University-level activities.
19.
To undertake any other duty pertinent to the grade of the post that might be requested at any time.

To register online with Taskmaster Resources Ltd for this role, applicants must have a valid UK Passport, an EU Passport and Home Office Share Code or Biometric Residence Permit & Home Office Share Code as well as proof of their NI number and a bank account in their own name.