Research IT ADA Team Leader Job profile

This new, full-time post is available immediately on a permanent basis and offers the opportunity for hybrid working – some time on campus and some time from home.

The University of Exeter is a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2022 and QS World University Ranking 2022). We have recently opened a number of new and exciting opportunities in our IT and Digital function.

The university is developing a new ten-year strategy where digital ways of working will be central to delivering our vision and goals. The digital transformation will impact profoundly on our workplace design, the skills we develop, the way our students learn, and the way we work and collaborate, and we want to ensure that this transformation has our staff and students at its heart. We are investing in digital technology and skills development to strengthen our education, research, and partnerships, and to meet the needs of our community.

Exeter IT & Digital is central to all of this, and we are looking for people to join us who want to be part of this major transformation and part of changing the way we work and the way our students learn.

The Research IT team is part of IT Services and this is an exciting opportunity to be part of that team. The Research IT team support researchers with all their IT requirements, from bespoke hardware, support on high-performance compute (HPC) to software development, working alongside the wider Exeter IT department.

Following a recent investment, we are hoping to recruit a small team to support researchers working on Artificial Intelligence (AI), Maths of AI, Machine Learning, Data Science, and their applications. These new posts will come with a range of experience and expertise, and we will seek to build a strong and diverse team of individuals able to achieve great things together and with colleagues in other fields within and outside the university. Good communication skills will play a vital role in liaising effectively with colleagues elsewhere in the University to ensure the delivery of a high-quality service to end-users.

In this position of Research IT ADA Team Leader, you will have lead responsibility for engaging with the research and specialist teaching academic community across the University to identify and provide specialist, bespoke and original IT and digital support, leveraging the community of specialist support to deliver locally. You will be working collaboratively with the Strategy & Architecture and the Service Management teams to ensure specialist IT support is delivered effectively whilst balancing the needs of clients with the standards and expectations of the IT Service.

You will build, facilitate and develop strong ongoing relationships and work closely with a number of research and teaching disciplines, and act as the central liaison point for sign-posting where support can be best provided to maximise client satisfaction.

The successful candidate will have a degree in relevant academic area or equivalent and experience of leading technical teams. Applicants will ideally have experience of Windows, macOS and Linux administration, and experience of supporting a range of hardware from laptops through to rack mounted servers and storage. You will also ideally have experience of working with high-performance computing (HPC) environments and administering complex cloud-based infrastructures. Knowledge and experience of machine learning or artificial intelligence research pipelines, would be an advantage, as would other experience enabling the candidates to contribute to research.

Are you convinced, but don't find you 100 percent fit the profile? Feel free to send us your application anyway! We look forward to growing with you!

We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.

Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world’s most influential researchers, seeking to answer some of the most fundamental issues facing humankind today. More than 99 percent of our research is of international quality and 47 percent is world-leading (2021 Research Excellence Framework).

We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City

We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

We are proud signatories of the Armed Forces Covenant and welcome applications from service people.

For further information, please contact Martyn Brake, email: m.brake@exeter.ac.uk

Please note that this role will be subject to additional background screening.