Reservation & Guest Experience Agent

We are looking for an experienced and passionate Reservations Agent with excellent telephone manner to deliver exceptional guest service throughout the guest journey. You will have fantastic people skills, be comfortable with standard computer systems and have a passion for helping people. If you are excited about hospitality and have experience working in a high-volume hotel environment, then we want to hear from you.

What’s the role?
Guest Experience Agent

What will you be doing?

• Answer telephone calls and emails from guests/members seeking to make or cancel Hotel/Restaurant/Member/Spa reservations
• Manage daily task lists as required
• Take in-house guest room service orders
• Demonstrate a high level of customer service at all times
• Maximize room, restaurant and spa occupancy by converting enquiries to bookings and use upselling techniques to promote hotel services and facilities
• What would we like you to bring to The Ned?
• You’ve got great experience in understanding, delivering, and exceeding guest expectations, with at least one year experience in a similar role and environment
• The Ned is fast paced, so we are looking for someone with the ability to multitask and work in a busy environment
• Opera PMS Knowledge is an essential requirement for this role
• Flexibility to work shift patterns, including nights on a rotation basis

Where’s the office?

We’re in the beautiful old Midland Bank building in the City of London, just next to Bank station and well-connected for all of London’s public transport. This role includes late, weekend, and bank holiday working.

What can The Ned give you?

• Salary of up to £14,10/hour (including service charge)
• Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
• Exciting learning and development programmes to help progress your career
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts
• Your birthday off after a year of service and more holiday after five years
• Paid volunteer day
• Refer a friend scheme of up to £1,000
• Regular social events, including an annual pool party
• Employee assistance programme – 24/7 advice and support
• Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.
All candidates must be eligible to live and work in the UK to be considered for this role.

Apply today and join us as a Guest Experience Agent
#YesYesYes #MakeItHappen #ShowYouCare #LoveWhatYouDo #LoveTheNed