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JOIN OUR FAMILY
We may be brand new, but our hotels the ibis Styles Paignton and The Mercure Paignton are already building a reputation for their exceptional service, stunning seaside locations, and commitment to creating memorable experiences for our guests, and as such to maintain our high standards, we're seeking passionate and dedicated professional to join our team as a reservations supervisor.
At The Mercure and the Ibis Styles Paignton we are managed by RBH management. We believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
At our hotels, we believe in fostering a supportive and inclusive work environment. We provide ongoing training, career development opportunities, and a chance to work alongside a passionate team dedicated to delivering exceptional service.
A DAY IN THE LIFE OF A MULTI SITE RESERVATIONS SUPERVISOR
What you'll be doing...
Reporting to the Multi Site Reservations Manager, you can expect your working day to include the following:
- Delivering consistency of high level of excellence to ensure complete satisfaction of both internal and external customers and maximize the financial performance of the hotel.
- Ensuring all the telephone calls are answered and handled in a timely manner and in accordance with the brand standards.
- Ensuring all new existing bedroom, group and meeting room bookings checks are carried out in accordance with departmental and brand standards.
- Ensuring all reservations/group enquiries are dealt with a prompt and professional manner in accordance with brand standards.
- To be responsible for the day-to-day duties with selling the hotel and entering individual/groups/meeting room reservations, including arrivals checks, rooming lists, processing payments and communication to the hotel team.
- Being fully conversant with Opera Cloud, TARS and the associated procedures and systems.
- Upselling and cross selling targets are achieved, including the loyalty programme, ALL.
- Completing other projects when and when required.
- Deputising and attending meetings in the absence of Muti Site Reservations Manager
WHAT WE NEED FROM YOU
We hire mostly on personality potential but here are a few of our requirements...
To succeed in the role of Multi-site reservations supervisor , you will need the following qualities and skills.
- Enthusiastic and a self-motivated person with excellent written and verbal communication skills and team spirit.
- Passion for delivering excellent customer service.
- Computer literate is essential and Opera PMS knowledge is preferable
- Accor operating systems knowledge is desirable, but not essential.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Discounted hotel room rates for you and your friends family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
- Training and Career progression opportunities
- Recommend a Friend Scheme
- Employee of the Month/ Year
- Gratuities and Service charges paid
- Discounts in supermarkets and days out
- Salary of £25K per year
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate.
#LifeatRBH
