Reservationist - Forest Row, East Sussex

Reservationist - Forest Row, East Sussex 

As a Reservationist at Ashdown Park Hotel, part of the Elite Hotel Group, you will be joining a dynamic, friendly team dealing with sales enquiries via telephone or email. The team provide the highest quality of guest service standards with the aim of exceeding expectations at all times.

You will ensure guest room bookings and dinner reservations are dealt with in a flawless and professional manner using our Property Management System called Opera;  liaise with the reception team and conference office and be responsible for your own administration.  As part of your day to day role, you will be knowledgeable about Ashdown Park Hotel's facilities and be confident in promoting and recommending these to guests in order to maximise sales and provide the highest quality of service.  You will also ensure that you are aware of our competitor’s facilities, and special promotions.

The Reservations Office is open 7 days a week, therefore rotas will include working on a Saturday/and or Sunday on a rotational basis.  

Key Responsibilities

• To be an exceptional and professional ambassador for the Elite group in all business relations
• To answer incoming reservation calls promptly and professionally, securing direct business
• To respond in a timely manner to all email enquiries
• To convert online business to maximise sales and revenue
• To keep the customer database updated at all times, ensuring relevant profile notes are added
• To complete Daily and Weekly Business Reports
• To ensure all business is balanced and aid in producing the End of Day Report

Reservations Key Attributes

• A resilient and confident telephone manner
• Previous experience as a Receptionist or hotel Reservationist is preferred but not essential as we are looking for a person who is able to demonstrate a passion for learning and creating memorbable experiences for our guests.
• Able to provide and evidence exceptional levels of customer service and/or sales experience
• Respond positively to targets
• Outstanding communication and interpersonal skills
• Excellent administration; organisation; IT skills (Word, Excel or similar) and attention to detail is paramount
• Well groomed, polite, problem solver and customer focused

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.

Due to our rural location you will need your own transport

 At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

About Ashdown Park Hotel & Country Club:

Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.

Why work at Ashdown Park Hotel & Country Club:

As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!

Benefits

To support and reward our staff we offer:

• A commitment to pay above the living wage
• Generous share of the monthly Service Charge (*which is dependant upon overall sales performance)
• Career development with accredited training providers
• Enhanced holiday programme & reward scheme for long service
• Employee Assistance Programme - Hospitality Action
• Meals provided by our talented kitchen team
• We have plenty of free parking
• Generous 'Refer a Friend' bounty incentive
• We also have amazing recognition awards for exceptional customer service
• Reduced price stays in all of our hotels after successful completion of probation period where you are treated like a guest no matter who you are! (after successful completion of probation period)
• Discounts available for spa treatments and for food and beverage (after successful completion of probation period)
• Uniform provided
• Smart Penion Scheme which is linked to Smart Rewards which gives employees free, unlimited access to over 1200 discounts 
• Access to Wagestream which helps you keep track of your earnings in real-time; gives you access to the wages you have earned; helps you to save wages; gives you access to a financial health score checker.