Reservations Administrator

Reservations Administrator Contract: Permanent Location: Maidstone Salary: £22,500 per annum Working Hours & Shifts: 37.5 hours per week, Monday to Friday, 08:00 hours – 16:00 hours, 09:00 hours – 17:00 hours, 12:00 hours – 20:00 hours on a rotation basis. Are you an experience administrator who is looking for a new challenge? If so, we have an exciting opportunity to join our Reservations Team ensuring all patient bookings, coordinating clinics and liaising with consultants whilst providing outstanding quality care from their first contact with the hospital. Role Responsibilities include: Take bookings from Consultants, Insurance Companies, Patients or Secretaries Assist patients via telephone and email Ensure all necessary paperwork is completed and enter bookings into diary and onto computer system Liaise closely with internal departments and external stakeholders regarding patient bookings Managing consultant clinic diaries and make amendments when required Answer a high volume of telephone calls for patients Action all incoming e-mails Person Specification: Educated to GCSE standard (or equivalent), including English and Maths Proven experience using Microsoft packages and databases Excellent interpersonal and communication skills both oral and written Minimum of 2 years relevant experience within an administrative/customer service role Experience of working to tight deadlines whilst ensuring attention to detail Experience within a healthcare environment (desirable) Knowledge of medical technology (desirable) KIMS Hospital employees enjoy the following benefits: Competitive Salary Pension Scheme Private Health Insurance 33 Days annual leave plus extra time off for your birthday Life Assurance Reduced local Gym membership Annual Flu Vaccination Free Eye Test Subsidised staff bistro Up to 40% discount on some KIMS services Free secure staff parking If you have any queries regarding this vacancy, Liz would be happy to help. Please give her a call on or email At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer. Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about the DBS checks can be found at